Susan Frasier, MSN/MHA, RN, MS-BC
East Hartford,CT
Summary
Knowledgeable Nurse Manager with excellent conflict resolution and problem-solving abilities demonstrated across 8-year career history. Keeps units running at peak efficiency, quality and performance. Excellent communication and coordination skills. Focused on commitment, satisfaction, and building relationships with the team
Overview
20
20
years of professional experience
1
1
Certification
Work History
Nurse Manager Acute Patient Care Services
Froedtert West Bend Hospital
West Bend, WI
08.2014 - Current
- Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
- Supervised, directed and motivated high-quality performance from nursing staff.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Managed 80+ nurses and nursing assistants and nursing activities in 70-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
Professional Development Specialist
St. Joseph's Hospital, West Bend
West Bend, WI
12.2012 - 08.2014
- Designed and developed numerous e-learning courses, videos, simulations and online content.
- Developed and delivered various training courses for staff's on-going education needs.
- Used LMS to create, organize and maintain training materials.
- Developed new-hire orientation and training
Professional Development Coordinator
Froedtert Health, Community Hospital Division
West Bend, WI
05.2012 - 12.2012
- Conducted GAP analysis to determine educational needs of newly acquired hospital
- Designed policies and procedures to align practice across Community Hospital Division
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
- Collaborated with administrators and educators across Froedtert Health system to improve efficiency with education and orientation across large health system
Professional Development Coordinator
Community Memorial Hospital
Menomonee Falls, Wisconsin
02.2008 - 05.2012
- Designed, implemented and managed successful training programs to meet department needs
- Designed course materials and supported implementation.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
- Collaborated with educators and administrators to determine course objectives.
Charge Nurse
Community Memorial Hospital
Menomonee Falls, WI
05.2005 - 02.2008
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders and communicating with ancillary departments.
- Supervised and managed daily scheduling, tasking and administration.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Monitored nursing care, patient assessment processes and treatment implementations.
Staff Nurse
Community Memorial Hospital
Menomonee Falls, WI
05.2003 - 05.2005
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Monitored patients' conditions and reported changes in physical presentation, appearance and behavior to discuss treatment with physicians.
- Implemented medication and IV administration, catheter insertion and airway management.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
Nurse Intern
Community Memorial Hospital
Menomonee Falls, WI
05.2002 - 05.2003
Education
Master of Science - Nursing
Phoenix University
Phoenix, AZ-Online05.2009
Master of Science - Healthcare Administration
Phoenix University
Phoenix, AZ-Online05.2009
Bachelor of Science - Nursing
Marian University
Fond Du Lac, WI05.2003
Skills
- Interdepartmental Functions Coordination
- Employee Work Scheduling
- Nursing Operations Management
- Staff Mentoring
- Accountability to organizational policy and procedures
- Change Management
Accomplishments
Leadership West Bend 2015-2016
American Organization of Nurse Executive Leadership Lab 2019
Nurse Management Conference 2019
Certification
Med/Surg -BC December 2021
Timeline
Nurse Manager Acute Patient Care Services
Froedtert West Bend Hospital
08.2014 - Current
Professional Development Specialist
St. Joseph's Hospital, West Bend
12.2012 - 08.2014
Professional Development Coordinator
Froedtert Health, Community Hospital Division
05.2012 - 12.2012
Professional Development Coordinator
Community Memorial Hospital
02.2008 - 05.2012
Charge Nurse
Community Memorial Hospital
05.2005 - 02.2008
Staff Nurse
Community Memorial Hospital
05.2003 - 05.2005
Nurse Intern
Community Memorial Hospital
05.2002 - 05.2003
Master of Science - Nursing
Phoenix University
Master of Science - Healthcare Administration
Phoenix University
Bachelor of Science - Nursing
Marian University
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