Susan Gagliardi

• Assisted in drafting and reviewing contract documents to ensure compliance with organizational policies.
• Supported negotiation processes by gathering relevant data and preparing necessary documentation.
• Learned to utilize contract management software for tracking contract performance and milestones.
• Collaborated with cross-functional teams to gather requirements for contract specifications and deliverables.
• Provided administrative support during the contract lifecycle, including renewal and termination processes.
• Adapted quickly to changes in contractual regulations and company policies to maintain compliance.
• Increased organizational visibility into current contracts through the development of comprehensive reports that highlighted key performance indicators.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Devised and implemented processes and procedures to streamline operations.
• Developed training materials to unify contract management processes and procedures.'

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• Analyzed contract terms and conditions to ensure compliance with legal and regulatory standards.
• Collaborated with cross-functional teams to streamline contract negotiation processes and improve efficiency.
• Developed and maintained contract templates, enhancing consistency and reducing processing time.
• Reviewed vendor contracts, identifying potential risks and recommending mitigation strategies.

• Streamlined denial management processes by identifying areas of improvement and implementing corrective actions.
• Participated in cross-functional projects focused on improving end-to-end revenue cycle performance, leveraging expertise in denial management as a key contributor.
• Optimized workflow efficiency by continuously evaluating and improving internal processes related to coding denial management.
• Provided ongoing coaching and mentorship to junior staff members, supporting their professional growth within the field of coding denial management.

• Managed patient registration process, ensuring accuracy in demographic and insurance information.
• Coordinated with healthcare professionals to facilitate timely patient admissions and discharges.
• Implemented electronic health record systems to streamline data entry and retrieval processes.
• Trained new staff on registration protocols and customer service best practices.
• Resolved patient inquiries and concerns, enhancing overall satisfaction with emergency services.

• Assessed patient financial situations to develop tailored payment plans and solutions.
• Streamlined documentation procedures, enhancing accuracy of patient financial records.
• Mentored team members on compliance with regulatory requirements in financial counseling practices.