Susan Garcia
Las Vegas,NV
Summary
Highly accomplished professional with a proven track record of excellence in administrative support, customer service, and event coordination. Demonstrated ability to achieve personal and departmental goals through effective collaboration and problem-solving. Skilled in client and provider engagement, with a strong commitment to resolving high-level escalations. Confident, adaptable, and dedicated team player with exceptional multitasking abilities.
Overview
21
21
years of professional experience
Work History
Trust and Safety Liaison
Soothe, Inc.
04.2018 - Current
- Investigate safety incidents and ensure resolution across all stakeholders.
- Conduct objective, unbiased, and thorough evidence-based investigations.
- Manage escalated support tickets, communicating clearly with professionals and partners.
- Develop subject matter expertise on Community Guidelines and terms of service.
- Develop processes and policies for the department, prioritizing responses based on urgency.
- Identify opportunities to improve operational workflows and policies.
- Verify backgrounds by conducting comprehensive background checks and handle adverse actions appropriately.
- Ensure compliance with relevant regulations and company policies.
- Administer human resources tasks effectively, including documentation, record-keeping, and conflict resolution.
Executive Events Coordinator
Enterprise Services & Technologies
03.2012 - 04.2018
- Analyzed objectives to ensure efficiency in event planning, resulting in successful program execution.
- Prepared budgets and negotiated contracts tailored to clientele conference/event requirements.
- Coordinated effectively with cross-functional personnel to achieve program and event goals.
- Developed schedules and timelines to ensure seamless coordination of event logistics.
Hospitalist Regional Site Coordinato
Emcare, Inc
10.2009 - 02.2012
- Processed healthcare applications efficiently, maintaining accurate records and documentation.
- Coordinated fiscal and human resources activities to support departmental functions.
- Managed inventory and status of medical equipment, ensuring compliance with safety standards.
- Facilitated communication between departments and external stakeholders to optimize patient care.
Doctor’s Assistant
Bio Integrative Health Center
07.2008 - 05.2009
- Provided administrative support in clinic operations, ensuring smooth workflow and patient satisfaction.
- Acted as liaison between management, staff, and patients, facilitating effective communication.
- Maintained patient records and ensured accurate documentation of medical profiles and treatments.
Eligibility Patient Assistant/Medical Scheduler
HAWC Health Access Washoe County
07.2003 - 09.2005
- Managed appointment scheduling and confirmed patient appointments, ensuring efficient clinic operations.
- Registered new patients and retrieved previous treatment records, maintaining confidentiality and accuracy.
- Conducted basic check-up procedures and recorded patient statistics, supporting medical staff in patient care.
Education
Associate of Arts - General Studies
Truckee Meadows Community College
Reno, NV05.2003
High School Diploma -
Proctor Hug High School
Reno, NV06.2001
Skills
- Investigative Skills
- Conflict Resolution
- Evidence-based Investigation
- Communication (clear and professional)
- Policy Development
- Workflow Optimization
- Event Planning
- Budget Management
- Contract Negotiation
- Cross-functional Coordination
- Healthcare Administration
- Fiscal Management
- Inventory Management
- Customer Service
- Scheduling and Appointment Management
- Record Keeping
Languages
Spanish
Native or Bilingual
Timeline
Trust and Safety Liaison
Soothe, Inc.
04.2018 - Current
Executive Events Coordinator
Enterprise Services & Technologies
03.2012 - 04.2018
Hospitalist Regional Site Coordinato
Emcare, Inc
10.2009 - 02.2012
Doctor’s Assistant
Bio Integrative Health Center
07.2008 - 05.2009
Eligibility Patient Assistant/Medical Scheduler
HAWC Health Access Washoe County
07.2003 - 09.2005
Associate of Arts - General Studies
Truckee Meadows Community College
High School Diploma -
Proctor Hug High School
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