Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Susan Garcia
Open To Work

Susan Garcia

Chicago,IL

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Sales ConsultantRetail Sales AssociateCustomer Service AgentCustomer Service Representative

Work Type

Full Time

Location Preference

On-SiteHybrid
Location: Chicago, IL
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Important To Me

Healthcare benefitsPersonal development programsFlexible work hoursPaid sick leaveCompany Culture

Summary

Dedicated to customer service, providing knowledgeable assistance in English and Spanish. Recognized for exceptional service and a friendly demeanor, enhancing client experiences through effective communication. Proven sales professional with a focus on luxury client support and engagement, driving customer satisfaction and loyalty.

Overview

18
18
years of professional experience

Work History

Sales Consultant

Berman Auto
Oak Lawn, IL
01.2025 - 09.2025
  • Negotiated sales terms and financing options, facilitating smoother vehicle purchasing for clients.
  • Maintained current knowledge of inventory, promotions, and industry trends to provide informed support to clients.
  • Highlighted vehicle features and technology, improving client engagement and understanding of products.

Retail Sales Associate

Vuori
Skokie, IL
03.2024 - 10.2024
  • Applied fashion trend expertise to create tailored garment modifications aligning with client preferences.
  • Boosted client satisfaction and deepened customer loyalty through personalized shopping experiences.
  • Partnered with team members to identify and recommend alteration services addressing specific customer needs.

Wardrobe Stylist/Sewing Sample Maker

Freelance
Chicago, IL
01.2008 - 01.2024
  • Delivered customized wardrobe solutions and crafted high-quality sewing samples, directly addressing client needs and increasing satisfaction.
  • Selected and organized wardrobe items for clients based on preferences and events, ensuring alignment with individual styles and occasions.
  • Coordinated consultations, fittings, pick-ups, and deliveries to streamline service flow and improve overall client experience.
  • Managed invoicing processes, ensuring accurate billing and maintaining organized financial records for clarity and reliability.

Supervisor

Firelake Restaurant
Chicago, IL
03.2023 - 07.2023
  • Addressed customer and employee feedback to enhance productivity and resolve conflicts promptly.
  • Facilitated shift start meetings to share updates and assign tasks, improving team coordination.
  • Collaborated with team members to elevate luxury dining experiences through attentive service and personalized attention.
  • Welcomed guests upon arrival to foster a friendly atmosphere and coordinated seating arrangements.

Customer Service Agent

Envoy
Chicago, IL
10.2022 - 03.2023
  • Anticipated rebooking needs and communicated flight information, ensuring passengers received timely updates on delays.
  • Verified security and safety requirements while managing baggage stowage to enhance passenger experience during boarding.
  • Coordinated flight preparations and facilitated pre-boarding for passengers, ensuring schedules were met in a collaborative team environment.

Customer Service Agent (Remote)

H&M
Chicago, IL
05.2020 - 03.2023
  • Handled 85% of escalated calls independently, reducing need for supervisor intervention.
  • Addressed inquiries about shipping, return policies, and product searches, contributing to high customer satisfaction.
  • Provided prompt service by presenting alternative solutions to meet customer needs.

Alterations Specialist / Customer Service Representative

David's Bridal
Evergreen Park, IL
01.2016 - 04.2020
  • Delivered personalized luxury fitting services for bridal gowns and formal attire, ensuring client comfort and satisfaction.
  • Managed appointment scheduling and follow-ups, facilitating timely fittings and pickups for clients.
  • Assisted in inventory tracking to streamline production processes in the workroom.

Visual Merchandiser

Forever21
Chicago, IL
08.2007 - 12.2015
  • Created engaging visual displays that increased customer interaction and contributed to sales growth.
  • Collaborated with marketing team to develop themed wall displays, enhancing store appeal and attracting more customers.
  • Conducted routine inspections of merchandise presentation to ensure compliance with brand standards and improve overall display quality.
  • Managed cash register operations and closing paperwork while training associates in visual merchandising practices.

Education

Flight Attendant Training

GoJet Airlines
St Louis, MO
10.2025 - 12.2025

200HR RYT Certification - Vinyasa Flow Yoga Teacher Training Intensive

Frog Lotus Yoga
Bali, Indonesia
08-2014

Bachelor of Arts - Fashion Design

International Academy of Design And Technology (IADT)
Chicago, IL
09-2007

Skills

  • Leadership skills
  • Luxury client support
  • Written communication
  • Microsoft Office proficiency
  • Safety awareness
  • Dependability
  • Adaptability
  • Cultural awareness
  • Customer engagement
  • Beauty product demonstration
  • Consultative selling

Timeline

Flight Attendant Training

GoJet Airlines
10.2025 - 12.2025

Sales Consultant

Berman Auto
01.2025 - 09.2025

Retail Sales Associate

Vuori
03.2024 - 10.2024

Supervisor

Firelake Restaurant
03.2023 - 07.2023

Customer Service Agent

Envoy
10.2022 - 03.2023

Customer Service Agent (Remote)

H&M
05.2020 - 03.2023

Alterations Specialist / Customer Service Representative

David's Bridal
01.2016 - 04.2020

Wardrobe Stylist/Sewing Sample Maker

Freelance
01.2008 - 01.2024

Visual Merchandiser

Forever21
08.2007 - 12.2015

200HR RYT Certification - Vinyasa Flow Yoga Teacher Training Intensive

Frog Lotus Yoga

Bachelor of Arts - Fashion Design

International Academy of Design And Technology (IADT)

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Susan Garcia