Susan George
San Clemente,CA
Summary
Qualified professional with proven ability to accurately and efficiently fill medication prescriptions while adhering to safety and quality control. Experienced in delivering excellent customer service, resolving issues and managing inquiries. Skilled in working collaboratively with other healthcare professionals to provide patient care.
Overview
24
24
years of professional experience
Work History
Pharmacist
CVS Healthcare
05.2017 - 02.2020
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
- Mentored and trained new pharmacists and pharmacy technicians, fostering supportive work environment focused on professional growth.
- Increased immunization rates in community by administering vaccinations during flu season.
- Educated patients on proper medication use.
- Assisted other pharmacy staff with drug inventory, ordering and receiving.
Pharmacist
OptumRx
06.2011 - 04.2017
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
- Conducted thorough drug utilization reviews to identify potential drug interactions or contraindications, ensuring patient safety (DUR Team).
- Achieved higher-order accuracy rates with meticulous attention to detail when entering prescription and patient information into the system.
- Managed incoming phone calls from doctor offices seeking information about products or placing prescription mail orders effectively and courteously.
Pharmacist
CVS Healthcare
08.1996 - 06.2011
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Educated patients about possible drug interactions and gave special administration instructions.
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
Education
Doctor of Pharmacy - Pharmacy School
University of The Pacific
Stockton, CA05.1996
Bachelor of Arts - Psychology
University of California, Riverside
Riverside, CA06.1993
Skills
- Customer Service and Communication Skills
- Prescription Verification
- Drug Inventory Management
- Medication Dispensing
- Patient education and counseling
- CA Licensed Pharmacist
Timeline
Pharmacist
CVS Healthcare
05.2017 - 02.2020
Pharmacist
OptumRx
06.2011 - 04.2017
Pharmacist
CVS Healthcare
08.1996 - 06.2011
Doctor of Pharmacy - Pharmacy School
University of The Pacific
Bachelor of Arts - Psychology
University of California, Riverside