Summary
Overview
Work History
Education
Skills
Timeline
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SUSAN GICHUKI

Columbia,Maryland

Summary

Results-oriented and highly skilled Medical Laboratory Scientist with a solid background in healthcare operations and administration.

Adept at seamlessly integrating laboratory operations with administrative functions to enhance overall efficiency and quality of patient care.

Possesses excellent communication and interpersonal skills, fostering collaborative relationships with multidisciplinary teams to achieve organizational goals.

Seeking a challenging role where a unique blend of clinical laboratory expertise and administrative acumen can contribute to the success of a progressive healthcare organization.

Overview

12
12
years of professional experience

Work History

Healthcare Business Analyst

Independent Consulting
07.2022 - 10.2023
  • Identified patterns and trends in large data sets and provided actionable insights
  • Organized, directed and coordinated medical and health services according to organizational policies and goals.
  • Acted as liaison among governing boards, medical insurances and hospital staff to provide quality care to patients.
  • Planned annual budgets and established rates for available health services.
  • Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Successfully negotiated client contract renewals to create increased revenue.

Healthcare Administrator

Lifecare Hospital
03.2023 - 06.2023
  • Developed procedures and strategies for quality assurance, patient services, departmental activities and public relations.
  • Organized, directed and coordinated medical and health services according to organizational policies and goals.
  • Oversaw recruitment, hiring and evaluation of administrative staff, nurses and doctors.
  • Acted as liaison among governing boards, medical staff and department heads.
  • Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
  • Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
  • Coordinated with other healthcare providers concerning treatment plans for patients.

Business Development Executive

Meridian Hospital
02.2018 - 02.2020
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Implemented successful healthcare programs through professionalism, quality of care, medical teaching and patient satisfaction.
  • Educated patients and caregivers on healthcare protocols and processes.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage
  • Established and maintained effective communication with physicians and staff to promote high quality patient care and efficient processes.

Team Lead, Healthcare Strategy and Marketing

Medanta Africare
10.2011 - 12.2017
  • Worked different stations to provide optimal coverage and meet production goals.
  • Designed strategic plan for component development practices to support future projects.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Maintained designated portfolio of customer accounts by contacting customers behind on payment obligations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Handled customer service inquiries in person, via telephone and through email.

Education

Bachelor of Science - Medical Laboratory Science

Kenyatta University
Kenya
06.2009

Skills

  • Strategic Planning
  • Healthcare Management
  • Customer Service
  • Critical Thinking
  • Healthcare Compliance
  • Laboratory Safety Protocols
  • Patient Relations
  • Multidisciplinary Team Collaboration

Timeline

Healthcare Administrator

Lifecare Hospital
03.2023 - 06.2023

Healthcare Business Analyst

Independent Consulting
07.2022 - 10.2023

Business Development Executive

Meridian Hospital
02.2018 - 02.2020

Team Lead, Healthcare Strategy and Marketing

Medanta Africare
10.2011 - 12.2017

Bachelor of Science - Medical Laboratory Science

Kenyatta University

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SUSAN GICHUKI