Susan Gini
Hartsdale,NY
Summary
Bilingual, motivated and responsible individual with 15 years experience in delivering high standards of culturally competent care for a wide variety of customers with diverse needs, seeking for a clerical position to utilize my skills.
Act as a translator for Spanish-speaking customers when necessary.
Courteous and outgoing individual with keen eye for detail and excellent communication abilities.
Overview
21
21
years of professional experience
Work History
Photo Lab Technician
CVS Pharmacy
11.2009 - 07.2018
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Kept accurate and detailed records of personnel progress and productivity.
- Managed escalated customer orders to meet aggressive deadlines and special orders.
- Minimized financial discrepancies by accurately analyzing report data and devising appropriate solutions.
- Used inkjet printer, canvas and metal prints and mat boards to print and mount images.
- Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
- Maintained chemical levels and solution integrity for automatic processors and hand development systems.
- Calculated and mixed chemical developer, stop bath and fixer chemicals to develop reels.
- Converted motionless photographs and motion picture film to CDs and DVDs through Action and Action.
- Provided high level of assistance to customers regarding special photo projects.
- Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
Pharmacy Technician
CVS Pharmacy
09.2006 - 11.2009
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Head Cashier
Duane Reade Pharmacy
07.2002 - 08.2006
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Received and processed customer payments.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Resolved escalated customer disputes with special actions such as discounts.
Teacher
Colegio Nuestra Señora De Guadalupe
09.1997 - 12.2000
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Graded and evaluated student assignments, papers, and course work.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Helped students explore concepts with engaging, learning-focused activities.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
Education
English )
Westchester Community College
Valhalla, NY01.2005
Lawyer - Law
Universidad Peru
Lima Peru11.1995
Computerized Secretarial
Cesar Vallejo Academy
Lima-Peru01.1990
Skills
- Bilingual English/ Spanish
- Customer Experience
- Computer skills
- Customer Care
- Cash Register Operations
- Returns Policies
- Photo Retouching
- Film Production
Accomplishments
- Documented and resolved Issue which led to Results.
- Supervised team of Number staff members.
Timeline
Photo Lab Technician
CVS Pharmacy
11.2009 - 07.2018
Pharmacy Technician
CVS Pharmacy
09.2006 - 11.2009
Head Cashier
Duane Reade Pharmacy
07.2002 - 08.2006
Teacher
Colegio Nuestra Señora De Guadalupe
09.1997 - 12.2000
English )
Westchester Community College
Lawyer - Law
Universidad Peru
Computerized Secretarial
Cesar Vallejo Academy
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