Susan Godinez
Dallas,TX
Summary
Commercial Auto Underwriter experienced in analyzing risk, supporting agents with complex underwriting questions, and delivering accurate, compliant decisions. Bilingual (Spanish/English) with strong client focus, relationship-building, and coaching skills. Seeking a Claims Property Complex opportunity to apply underwriting discipline, quality standards, and empathetic support to help customers through the claims process.
Overview
17
17
years of professional experience
1
1
Certification
Work History
BUSINESS LINES AUTO UNDERWRITER
State Farm
Richardson, Texas
08.2024 - Current
- Evaluate multiple lines of business using data-driven insights and market trends to support sound portfolio decisions and long-term profitability.
- Resolved complex agent questions and underwriting issues while ensuring compliance with company policies and industry standards.
- Presented a comprehensive overview of daily operations to new hires as a Business Lines Resource Center Auto Underwriter.
- Supported additional insured workflow as a member of AI Overflow by reviewing and validating decisions to ensure adherence to underwriting standards and compliance requirements.
- Collected, synthesized, and communicated associate feedback as a Change Ambassador to support initiative adoption and sustained engagement.
- Leadership Development Experience (LDE) – Current participant focused on developing practical leadership skills for future roles.
RETENTION II SUPERVISOR (LDA)
State Farm
Richardson, Texas
12.2023 - 08.2024
- Led contact quality reviews, coaching, and performance evaluation for direct reports to drive consistent outcomes.
- Guided team to exceed internal and customer goals by effectively managing complex cases and complaints.
- Resolved escalations by making tactical decisions within authority, utilizing underwriting and operating division program knowledge.
- Improved productivity through review of staffing, metrics, and workflow while maintaining service quality.
- Organized office-week events to enhance culture and connectivity, supporting diversity, inclusion, and belonging initiatives.
ECC RETENTION II SPECIALIST
State Farm
Richardson, Texas
02.2021 - 12.2023
- Facilitated policy entry, servicing, and rating in Legacy and Modernized systems to ensure accurate and efficient processing.
- Audited, priced, and bound additional/replacement policies in compliance with underwriting, claims, and eligibility guidelines to maintain quality standards.
- Explained coverage and insurance terms to customers, offering tailored recommendations based on product knowledge and market trends.
- Handled complex service/billing transactions and served as a peer resource for policy and application process questions.
STORE MANAGER
Justice For Girls
Mesquite, Texas
05.2009 - 11.2020
- Managed store operations, including hiring, training, inventory control, merchandising, and team performance, to enhance revenue and minimize loss.
Education
Bachelor of Arts - Spanish
Arizona State University
Tempe, AZ12-2028
Associate of Science - General Studies
Dallas College
Dallas, TX12-2018
Skills
- Spanish Proficiency: Superior
- Analytical Thinking
- Performance Evaluation
- Relationship Building
- Strategic Planning
Certification
- Insurance Producer License (P&C) – Texas | 2021–2025
- Effortless Experience Certified
Affiliations
- Change Ambassador Member
- ERG: YBP, HERO, WNET
- Diversity & Inclusion Member 2021-2024
- Enlace Training Facilitator 2022-2024
Timeline
BUSINESS LINES AUTO UNDERWRITER
State Farm
08.2024 - Current
RETENTION II SUPERVISOR (LDA)
State Farm
12.2023 - 08.2024
ECC RETENTION II SPECIALIST
State Farm
02.2021 - 12.2023
STORE MANAGER
Justice For Girls
05.2009 - 11.2020
Bachelor of Arts - Spanish
Arizona State University
Associate of Science - General Studies
Dallas College