Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Tiffany Robinson
Open To Work

Tiffany Robinson

Business Administration
Danvers,IL

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

PC/PA Business Lines Auto UnderwritingDE Personal Lines Auto UnderwriterC.N.A./Medical Office Assistant/Medical Billing & CodingCustomer Service RepresentativeFinance Associate

Work Type

Full TimePart Time

Location Preference

RemoteHybridOn-Site
Location: Danvers, IL, USBloomington, ILNormal, ILPekin, ILPeoria, IL
Open to relocation: Yes

Salary Range

50000/yr - 100000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchPersonal development programs

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level underwriting position. Ready to help team achieve company goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

19
19
years of professional experience

Work History

PC/PA Business Lines Auto Underwriting

State Farm
Bloomington
12.2022 - Current
  • Pricing Control
  • Policy Administration
  • Evaluated insurance applications for risk assessment and policy approval
  • Analyzed underwriting guidelines to ensure compliance with regulatory standards
  • In this role I am overlooking any technical mistakes, whether system or human that may impact a customer's rate.
  • I may have to undo certain actions made to a policy, to correct a date or add a discount, or simply to rerate a policy.
  • Hybrid
  • Collaborated with agents to gather necessary documentation for underwriting decisions
  • Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
  • Evaluated applications to determine insurance coverage and appropriate risk classifications.
  • Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.

DE Personal Lines Auto Underwriter

State Farm
Bloomington
12.2017 - 12.2022
  • Process any changes that would come in from an agent's office. Review household policies to insure they are all correct if there have been many changes requested. If it was a request, I could not perform I routed it to the correct department with a note attached.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.

C.N.A./Medical Office Assistant/Medical Billing & Coding

OSF
Peoria, IL
06.2007 - 12.2017
  • I did many various within OSF. I would help patients with day-to-day functions. Communicate with the Nurse on Duty
  • I would room patients and get all vitals, med list up to current date, and communicate with the Doctor if anything that needed to be addressed upon my observation.
  • I would schedule patients, for appointments, tests, etc..... I would have to code it and send it off to the insurance, especially if the is a pre-auth needed.
  • Managed patient scheduling and ensured timely appointments for optimal workflow.
  • Processed medical records with accuracy, maintaining confidentiality and compliance standards.
  • Coordinated communication between patients and healthcare providers to enhance care delivery.
  • Implemented process improvements that streamlined office operations and reduced wait times.
  • Oversaw inventory management of medical supplies, ensuring availability for daily operations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Registered patients and completed associated paperwork for accurate records.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
  • Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.

Education

Bachelor of Science - Business Administration

Capella University
05-2026

Certified Nursing Assistant - Nursing

Heartland Community College
Normal, IL
06-2009

Medical Billing And Coding Certificate - Medical Technology

MTI
East Peoria, IL
06-2012

Skills

  • Experience in food service management
  • Loan assessment expertise
  • Experienced with Microsoft Office, Adobe, Blackboard, and Safari
  • Basic Spanish communication

Accomplishments

    Effectively correct and process policies to provide the best customer experience in a timely manner due to the complexity of what needs to be corrected or refunded. I pride myself on my quality of work and the satisfaction of the policyholder.

Timeline

PC/PA Business Lines Auto Underwriting

State Farm
12.2022 - Current

DE Personal Lines Auto Underwriter

State Farm
12.2017 - 12.2022

C.N.A./Medical Office Assistant/Medical Billing & Coding

OSF
06.2007 - 12.2017

Bachelor of Science - Business Administration

Capella University

Certified Nursing Assistant - Nursing

Heartland Community College

Medical Billing And Coding Certificate - Medical Technology

MTI

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