Susan Golden
Ballston Lake,NY
Summary
Dynamic operations manager with a proven track record at Adirondack Beverages, excelling in team leadership and inventory management. Enhanced workflow efficiency and customer satisfaction through effective problem resolution and staff training. Recognized for implementing quality control measures that significantly reduced complaints, fostering strong relationships with clients and suppliers.
Overview
12
12
years of professional experience
Work History
Variety Pack Manager
Adirondack Beverages
Scotia
06.2024 - Current
- Supported daily operations by coordinating team schedules and tasks.
- Oversee production lines per established schedules and quality standards
- Track material usage and report variances
- Report on key performance metrics (throughput, efficiency, downtime)
- Maintain production schedules aligned with customer demand, material availability and line capacity
- Monitor execution vs plan and adjust as needed
- Ensure customer requirements, delivery timelines and product specifications are clearly understood and met
- Assisted in training new staff on operational procedures and safety protocols.
- Learned to utilize inventory management systems for tracking supplies.
- Collaborated with team members to improve workflow efficiency and effectiveness.
- Adapted quickly to changing priorities and demands within the workplace.
- Participated in regular meetings to discuss process improvements and challenges.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Administrative Lead - Inventory Department
Adirondack Beverages
Scotia, NY
11.2013 - Current
- Oversaw daily office operations, ensuring efficiency and compliance with company policies.
- Mentored administrative staff, enhancing team performance and productivity through targeted training programs.
- Streamlined communication processes between departments, fostering collaboration and improving project timelines.
- Developed and implemented new filing systems, increasing document retrieval speed by 30%.
- Analyzed operational workflows, identifying areas for improvement that enhanced overall departmental effectiveness.
- Improved office efficiency by streamlining administrative processes and implementing time-saving strategies.
- Reduced errors in documentation by implementing meticulous proofreading and quality control measures.
- Enhanced team productivity through effective delegation of tasks and close monitoring of progress.
- Adapted quickly to changing priorities while maintaining high levels of organization under pressure.
- Developed strong working relationships with internal and external stakeholders, fostering a positive work environment.
- Implemented training programs for new hires to ensure a smooth onboarding experience.
- Mentored junior staff members, providing guidance on best practices and professional growth opportunities.
- Assisted with recruiting efforts by screening applicants and conducting preliminary interviews.
- Oversaw inventory management processes for office supplies, reducing costs by eliminating unnecessary purchases.
- Served as a liaison between departments to facilitate efficient communication channels.
- Maintained a high level of confidentiality when handling sensitive information, adhering to company policies regarding privacy protection.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed wide-ranging administrative, and service-related functions.
- Trained and supervised employees on office policies and procedures.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Led administrative operations, ensuring efficient workflow and compliance with company policies.
Education
High School Diploma -
BHBL Central Schools
Burnt HillsSkills
- Customer satisfaction
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Operations management
- Project management
- Policy implementation
- Performance evaluations
- Coaching and mentoring
- Work prioritization
- Inventory management
- Problem resolution
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Multitasking
- Problem-solving
- Organizational skills
- Scheduling and coordinating
- Professional and courteous
- Good judgment
- Process improvement
- Active listening
- Interpersonal relations
- Problem-solving aptitude
Timeline
Variety Pack Manager
Adirondack Beverages
06.2024 - Current
Administrative Lead - Inventory Department
Adirondack Beverages
11.2013 - Current
High School Diploma -
BHBL Central Schools