Susan Gomez

Handled incoming mail pertaining to the department.
Received and scanned 150-200 closing packages daily and trailing documents as assigned.
Boxed and prepared closing packages for
destruction.
Pulled original notes as necessary for different
departments.

Other tasks as assigned

• Improved Export Affiliates, Export Dealers through SAP, Process Export Distributors orders and prepare quotes
• Export Independent customer’s sales performance by promoting available parts programs, promotions and corporate sales programs through inbound and outbound calls and product sales blitzes
• Assistant to Export Freightliner, Export Sterling, Export Western Star, and Export Thomas Built Bus Dealers and Export Detroit Diesel Distributors with parts inquiries, sales quoting and training
• Support DTNAs Regional Parts Managers (RPMs) in their efforts to promote and sell parts to Export Affiliates, Export Dealers, Export Distributors and Export Independent customers in their respective region
• Work closely with Parts Marketing and Vendors to understand and communicate program related inquiries from the Export Affiliates, Export Dealers, and Export Distributors and Export Independent customers’ network
• Customer support, Tracking shipments to provide lead-time to customers Investigation for missing orders & parts follow customer claims and issue credit notes through QuickBooks import/export shipments
• Coordinated domestic and international shipments with logistic providers, custom brokers
• Maintained ongoing tracking information from shipment to delivery

• Onboarding new employees verifying documents, orientation meetings
• Employee Relocation assistance programs
• Assisted in employee changes, FMLA, STD, LTD
• Employee Assistance Programs

• Assisted Project Engineers with project timelines, set goals and determined what elements were to needed to complete project
• Oversaw all of the moving parts of the project to ensure that it stayed on schedule
• Made to Manage Software to track progress
• Coordinated shipping, sub-contractors, order supplies, schedule meetings and process payments related to the project

• Prepare drafts of correspondence and discovery for attorney review
• Filing documents with Federal and State courts
• Maintaining client and document files
• Schedule intakes, depositions notifying client and counsel of court dates
• Maintaining calendars and entering attorney records into database
• Preparation of monthly client billing reports and collection of outstanding balances