Susan Gonzalez

Handled inbound and outbound customer communications, provided accurate information, and resolved inquiries efficiently to enhance customer satisfaction. Managed appointment scheduling and confirmations to optimize daily operations. Maintained detailed customer records and updated systems with service information.

Coordinated with internal departments to align scheduling with service availability, ensuring smooth operations. Followed up with customers on appointments and service updates, showcasing strong communication and organizational skills in a fast-paced environment while delivering high-quality customer care.

Managed all aspects of daily operations for a trucking business, including scheduling, dispatching, and customer coordination. Oversaw drivers, ensured compliance with safety regulations, and maintained high standards of service and reliability. Handled contracts, pricing, and client relationships while monitoring profitability and expenses. Coordinated vehicle maintenance, inspections, and repairs to keep the fleet operational and compliant with Federal Motor Carrier Safety Administration regulations.

Responsible for route planning, load management, and timely deliveries. Maintained accurate records for billing, payroll, and reporting. Ensured proper licensing, insurance, and permits were up to date. Demonstrated leadership, problem-solving, and strong decision-making in a fast-paced logistics environment

• Experienced in overseeing daily operations, supporting team performance, and ensuring smooth workflow across departments. Skilled in coordinating staff, handling customer concerns, and maintaining high service standards. Able to manage schedules, monitor productivity, and assist with training and onboarding of new employees. Strong communication and problem-solving abilities with a focus on efficiency, organization, and team collaboration. Capable of handling administrative duties, tracking performance, and supporting business goals in fast-paced environments.
• Coordinated daily operations to ensure efficient workflow in a fast-paced environment.
• Managed inventory levels and assisted with stock replenishment procedures.
• Organized staff schedules to optimize coverage during peak hours.