Hi, I’m
SUSAN GORDON
Henderson,NV
Summary
Customer-focused hospitality professional with extensive experience delivering exceptional service in fast-paced environments. Proven ability to build strong relationships with clients, anticipate customer needs, and create positive guest experiences. Known for reliability, professionalism, and strong communication skills. Background in hospitality, transportation services, event support, and performing arts instruction.
Overview
41
years of professional experience
1
Certification
Work History
UBERLas Vegas, NV
RIDESHARE DRIVER
07.2016 - Current
Job overview
- Provide safe, dependable transportation services while maintaining a professional and welcoming environment for passengers.
- Consistently deliver excellent customer service resulting in positive rider experiences and repeat customers.
- Utilize navigation technology and strong time management to ensure efficient routes and timely arrivals.
Sedona - Las Vegas, NV
EVENT PLANNER & HOSTESS
09.2013 - 01.2014
Job overview
- Assisted in coordinating and supporting events, ensuring smooth operations and positive guest experiences.
- Welcomed guests, provided information, and maintained a professional and friendly atmosphere.
- Supported event setup, organization, and guest services.
The Plaza Hotel & CasinoLas Vegas, NV
COCKTAIL SERVER
08.2011 - 09.2013
Job overview
- Delivered attentive beverage service in a high-energy casino environment while maintaining excellent guest relations.
- Managed multiple guest requests efficiently while providing friendly and professional service.
- Contributed to an enjoyable guest experience through strong communication and hospitality skills.
Fort Lauderdale, FL
DANCE INSTRUCTOR
09.1985 - 09.1998
Job overview
- Taught ballet, tap, jazz, and acrobatics to students of all ages in a structured learning environment.
- Designed lesson plans and choreographed performances for recitals and events.
- Encouraged discipline, creativity, confidence, and teamwork among students.
Education
Broward Community CollegeFort Lauderdale, FL
Some College (No Degree) from Stock Broker
Skills
- Customer Service Excellence
- Guest Relations
- Hospitality Service
- Communication & Interpersonal Skills
- Event Support
- Sales Support
- Problem Solving
- Time Management
- Team Collaboration
- Professional Presentation
Accomplishments
Over 700 5 Star Reviews
Certification
- Series 7 License
- Cosmetology License
Timeline
RIDESHARE DRIVER
UBER
07.2016 - Current
EVENT PLANNER & HOSTESS
09.2013 - 01.2014
COCKTAIL SERVER
The Plaza Hotel & Casino
08.2011 - 09.2013
DANCE INSTRUCTOR
09.1985 - 09.1998
Broward Community College
Some College (No Degree) from Stock Broker
San Francisco Ballet
Performed over 5 years all over the world, with the San Francisco Ballet!