Taniya Porter
Terre Haute,IN
Summary
Customer service professional with strong foundation in customer relationship management and support. Proven ability to drive customer satisfaction and retention through effective communication and problem-solving skills. Known for fostering teamwork and delivering reliable results in dynamic environments. Zealous about this opportunity with the opportunity to learn and grow.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Rideshare Driver
Lyft
11.2018 - Current
- Picking up and dropping off riders from and to desired location
- Time management – adjusting my schedule so that my driving time is suitable for the riders
- Recognized as a top 5% Elite driver for number of rides given per month
- Punctuality for picking up or dropping off passengers, honest communication if issue may arise
Collection Mobile Specimen Specialist
Cordant Health Solutions
01.2025 - 03.2025
- Mobile court ordered specimen collection of saliva, hair, or urine for DCS
- Route optimization for each client’s availability
- Data entry for every client entered correctly on all forms
- Multiple apps and software to access client information, mileage, and location tracking
Customer Advocate
Carvana
12.2023 - 03.2024
- Experience in notarizing contracts
- Improved time management skills through route planning for ETA’s
- Training on how to run and drive a Hauler
- Delivered exceptional support during product launches and updates, minimizing disruption for clients and promoting a positive experience with new features.
Education
Some College - Criminal Justice
Harrison College
Terre Haute, IN01.2016
Trade School Cosmetology License - undefined
Harrold Beauty Academy
Terre Haute, IN01.2001
High School Diploma - undefined
Terre Haute North Vigo High School
Terre Haute, IN01.1994
No Degree - Notarization
National Notary Association
Chatsworth, CA02-2022
Skills
- Empathy and patience
- Customer service excellence
- Problem-solving
- Customer response
- Multitasking and organization
- Adaptability and flexibility
- Active listening
- Complaint handling
- Product education
- Documentation review
- Compliance monitoring
- Compliance reporting
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Supervised team of 25 staff members.
Certification
National Notary Association Certification, Chatsworth, CA 2022-current
Timeline
Collection Mobile Specimen Specialist
Cordant Health Solutions
01.2025 - 03.2025
Customer Advocate
Carvana
12.2023 - 03.2024
Rideshare Driver
Lyft
11.2018 - Current
Trade School Cosmetology License - undefined
Harrold Beauty Academy
High School Diploma - undefined
Terre Haute North Vigo High School
Some College - Criminal Justice
Harrison College
No Degree - Notarization
National Notary Association