- Road Trips
- audiobooks
- Crafting and DIY Projects
- Dancing
- Watching Movies and TV Shows
- I have a passion for photography and editing photos
- Yoga
- Astrology
- Personal Development and Self-Improvement
Rebecca Heninger
Apache Junction,AZ
Summary
Professional customer service leader with significant experience in managing and improving customer relations. Skilled in conflict resolution, team collaboration, and process optimization. Focused on achieving results and adapting to changing needs. Strong communication, problem-solving, and leadership abilities.
Overview
17
17
years of professional experience
Work History
Rideshare Driver
Uber
Phoenix, AZ
09.2019 - Current
- Delivered exceptional customer service by maintaining high satisfaction ratings through effective communication and problem resolution.
- Navigated efficiently using GPS technology to optimize routes and minimize wait times for passengers.
- Managed vehicle maintenance, ensuring reliability and compliance with safety standards regularly.
- Adapted quickly to changing traffic patterns and passenger demands while maintaining professionalism under pressure.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
Caregiver, Special Needs
Apache Junction, AZ
11.2009 - Current
- Supported daily living activities for individual with special needs, enhancing their independence and quality of life.
- Developed personalized care plans to address individual needs, promoting stability and routine.
- Prepared meals and snacks .
Lead CSR
Circle K
Mesa, AZ
07.2015 - 10.2017
- Directed daily operational activities to ensure optimal service efficiency and maintain high levels of customer satisfaction.
- Guided and developed new team members in understanding company policies and best practices.
- Resolved customer inquiries and complaints effectively, fostering positive relationships.
- Managed cash register operations, ensuring balanced cash drawers at shift end.
- Monitored inventory levels, ensuring timely restocking of products to prevent shortages.
- Organized merchandise on shelves to optimize visibility and access for customers.
- Maintained a safe and sanitary work environment by following strict food handling guidelines and regular cleaning schedules.
- Ensured optimal machine performance by regularly inspecting and cleaning machinery components.
Education
High School Diploma -
Skyline High School
Mesa, AZ05-2007
Skills
- Customer service
- Passenger transportation
- Cleanliness
- Safe driving
- Dependable and trustworthy
- Punctuality
- Time management
- Communication
- Multitasking and organization
- Patience and empathy
- Work ethic and integrity
Interests
Timeline
Rideshare Driver
Uber
09.2019 - Current
Lead CSR
Circle K
07.2015 - 10.2017
Caregiver, Special Needs
11.2009 - Current
High School Diploma -
Skyline High School