Jason Conn
Carnegie,PA
Summary
Professional hospitality leader with significant experience in managing high-energy bar environments. Proven ability to enhance guest satisfaction, streamline operations, and drive revenue growth. Strong focus on team collaboration and delivering consistent results, adapting seamlessly to evolving needs. Expertise in inventory management, staff training, and creating inviting atmosphere. Reliable and goal-oriented, ensuring operations run smoothly and efficiently.
Overview
25
25
years of professional experience
Work History
Rideshare Driver
Lyft
04.2020 - Current
- Navigated diverse routes efficiently to ensure timely passenger arrivals.
- Maintained vehicle cleanliness and conducted regular safety inspections to enhance rider experience.
- Utilized GPS technology for optimal routing and traffic management during rides.
- Managed customer interactions with professionalism, addressing inquiries and resolving concerns promptly.
Bartender/Server
LGC Associates
Pittsburgh, PA
01.2009 - Current
- Temporary bartender and server for Pittsburgh premier events.
- Ability to Work within the company standards of many different Pittsburgh Premier Hotels, Universities, convention centers and sports venues
Bartender/Server
Dive Bar Regent Square
Pittsburgh, PA
01.2019 - 01.2020
- Take customer orders for food and drinks.
- Prepare drinks from scratch bar for customers and waitstaff
Bartender/Server
Bar On Brown
Pittsburgh, PA
01.2018 - 01.2019
- Open and closed bar while taking drink and food orders and served all tables in restaurant
- Ability to Work within the company standards of many different Pittsburgh Premier Hotels, Universities, convention centers and sports venues
Diet Liaison
Forbes Hospital
Monroeville, PA
01.2016 - 01.2018
- Responsible for processing and maintaining patient diet orders through automated diet office software.
- Utilizes customer friendly telephone skills to interact with patients and nursing to problem solve issues with food service
Assistant Manager
Rent A Center
Braddock Hills, PA
01.2013 - 01.2016
- Coordinating with the Store Manager to develop creative ways to meet the Store’s Sales Goals and Maintain Reliable Collections Pattern
- Assisting with product maintenance, delivery, service, and returns on a daily basis
- Leading a Sales Team by coaching them on how to become more effective leaders and promoting an environment of collaboration
- Managing conflict and effectively resolving sensitive issues while being considerate of all involved
F&B Manager
Churchill Valley Country Club
Pittsburgh, PA
01.2010 - 01.2013
- Managed all member bar and restaurant areas and completed month end bar inventory and associated costs
- Trained and scheduled all restaurant employees.
- Wrote all server and bar schedules for all FOH employees.
General Manager
The Firkin and Kegler Family Entertainment Center
Orlando, FL
01.2007 - 01.2009
- Coordinated restaurant grand opening.
- Trained staff in accordance to The Firkin Group of Pubs Guidelines.
- Coordinated and implemented all restaurant marketing and promotions.
- Formulated and maintained P&L statement.
General Manager
Froggers Oyster Bar and Grill
Orlando, FL
01.2004 - 01.2007
- Managed 2 separate locations (60 employees total).
- Complete P&L responsibility.
- Managed and oversaw training and development of 30 front-of-house staff.
- Daily execution of quality food and exceptional service.
- Met monthly and quarterly sales and budget projections.
Assistant Clubs Manager
Levy Restaurants
Detroit, MI
09.2002 - 02.2004
- Controlled all aspects of food and beverage operations during Detroit Lions football games and various collegiate games in the club level of Ford Field.
- Managed numerous catering events held within Ford Field
- Home Plate Club Manager, Pittsburgh, PA (7/2003 - 8/2004)
- Managed all aspects of 220-seat restaurant during Pittsburgh Pirates home games.
- Directed operations of in-seat service during games in Home Plate Club premium seating
- Oversaw operations of press dining room
- Recruited, interviewed, hired, trained and supervised 100 employees.
- Managed dinning room and bar area for weddings, parties and special events.
- Suites Supervisor, PNC Park, Pittsburgh, PA (3/2002 - 7/2003)
- Managed premium boxes at PNC park
Food and Beverage Purchaser
Fox Chapel Golf Club
Pittsburgh, PA
01.2000 - 01.2003
- Analyzed needs in conjunction with Executive Chef.
- Purchased, received and stored all food, beverage, supplies and equipment in restaurant.
- Insured that waste was minimized and costs were controlled.
- Analyzed prices and quality of suppliers’ goods.
- Monitored inventories and associated costs through completion of logs, reviewing, and processing of invoices, preparation of price lists and period end inventories and reports.
- Beverage Manager(1993 - 2003)
- Maintained and managed beverage inventory.
- Managed all bar areas, weddings, parties and special events.
- Selected wines and prepared wine list.
Education
BA - Political Science
University of Pittsburgh College of General Studies
Pittsburgh, PA01.1996
High School Diploma - undefined
Taylor Allderdice
Pittsburgh, PA01.1989
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U.S Army Engineering School
Fort Leonard Wood, MO01.1988
Skills
- Customer service
- Passenger transportation
- Customer engagement
- POS terminal operation
- Inventory managemen
- Outgoing personality
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Handling difficult customers
Timeline
Rideshare Driver
Lyft
04.2020 - Current
Bartender/Server
Dive Bar Regent Square
01.2019 - 01.2020
Bartender/Server
Bar On Brown
01.2018 - 01.2019
Diet Liaison
Forbes Hospital
01.2016 - 01.2018
Assistant Manager
Rent A Center
01.2013 - 01.2016
F&B Manager
Churchill Valley Country Club
01.2010 - 01.2013
Bartender/Server
LGC Associates
01.2009 - Current
General Manager
The Firkin and Kegler Family Entertainment Center
01.2007 - 01.2009
General Manager
Froggers Oyster Bar and Grill
01.2004 - 01.2007
Assistant Clubs Manager
Levy Restaurants
09.2002 - 02.2004
Food and Beverage Purchaser
Fox Chapel Golf Club
01.2000 - 01.2003
BA - Political Science
University of Pittsburgh College of General Studies
High School Diploma - undefined
Taylor Allderdice
undefined
U.S Army Engineering School