Susan Graham
Soddy-Daisy
Summary
Detailed Loss Prevention professional. Demonstrates strong analytical, communication and teamwork skills. Quickly adapts to new environments. Ready to tackle new challenges. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Account Clerk II
Chattanooga State Community College
11.2023 - Current
- Process money into TouchNet.
- Made bank deposit runs to the bank escorted by Campus Police.
- Process the checks by mail into the Touch Net system.
- Email refund letters to students then process them into BDMS.
- Update Promise to Pay Agreements in Banner then into BDMS system.
- Process Return to Bursar checks. Count and balance vault for accuracy.
- Receive and process student payment into Touch Net.
- Process student Fee Waivers.
Human Resources & Operations Assistant
Chattanooga Girls Leadership Academy
08.2020 - 09.2022
- Conducted background checks, reference checks and employment verification.
- Designed new employee packages and sent out via mail and e-mail.
- Organized and stored employment forms and information.
- Helped with recruitment by posting job openings, screening resumes and scheduling interviews.
- Assisted with new hire orientation preparation and administration.
- Process maintained and organized important files such as purchase orders and invoices.
- Responded to customer issues to provide immediate resolution and improve retention.
- Maintained faculty and staff personnel files, developed spreadsheets, faxed reports and scanned documents.
- Scheduled appointments for management teams and maintained their calendars.
- Student recruitment.
Account Clerk 1
Chattanooga State Community College
04.2019 - 08.2020
- Generated and mailed invoices and processed incoming payments.
- Distributed Accounts Payable Checks
- Post all checks to spreadsheet for Bursar's office
- Scan and Index AP documents into the BDMS system
- Handled diverse needs for clients in-person, by phone or through email.
- Maintained office supply inventory and placed orders to meet demand.
- Received parcels, routed mail and opened packages for staff.
- Greeted customers, answered general questions and directed to appropriate locations.
Personnel Assistant
Chattanooga State Community College
09.2018 - 04.2019
- Manage Employee Exit forms and Separation Notice
- Review applications and resumes in Cornerstone for qualified applicants
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms
- Created, organized and maintained employee personnel files to keep sensitive data secure
- Attended hiring events and participated in job fairs to network with potential candidates.
- Update Banner with new employee information
- Serve as Human Resources Representative during interview process
- Processed new employees on-boarding
- Answered and direct inbound phone calls
Human Resources Manager
Belk Department Store
05.2016 - 04.2018
- Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
- Conducted background checks, reference checks and employment verification.
- Conducted employee hiring and exit interviews.
- Oversaw new employee onboarding procedures from initial training to skill development.
- Built and developed lasting relationships with employees, peers, upper management and outside vendors.
- Act as liaison between employees and insurance carriers to resolve issues.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Senior Consumer Affairs Representative
Chattem, Inc.
10.2008 - 02.2014
- Responsible for handling and processing routine consumer contacts, inquiries and complaints, from phone calls, mail, fax and emails.
- Input consumer data into the Infomed System in an accurate and timely manner according to department guidelines.
- Refer unresolved consumer grievances to designated department for further investigation.
- Evaluate consumer reports on a monthly basis.
- Train new Consumer Affairs Representatives
- Defuse volatile consumer situations calmly and courteously.
Human Resources Manager/Cash Office Manager
Proffitt's Department Store
09.2004 - 10.2008
- Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
- Prepared and checked cashier register tills.
- Maintained deposit books and accounting systems with accuracy by entering data precisely and proofreading.
- Tracked employee time and attendance for payroll.
- Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
- Trained sales associates on proper procedures for minimizing accounting discrepancies arising from human error, leading initial training sessions and supervising new associates on floor.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Handled sensitive and confidential employee information with complete discretion.
- Processed onboarding paperwork for new hires and rehires.
- Processed employee status changes, keeping human resources systems and employee records up to date.
- Submitted monthly, quarterly and weekly reports to management for mandatory reporting.
Loss Prevention Manager
Proffitt's Department Store
10.2001 - 09.2004
- Reviewed loss prevention exception reports and cash discrepancies.
- Interviewed individuals suspected of internal theft or shoplifting.
- Patrol the internal and external areas of the store for personnel safety, theft and disorderly conduct.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Supported theft prosecution by appearing in court hearings to provide eyewitness testimony, offering honest and comprehensive account of events.
- Liaised with local law enforcement and mall security teams to suspicious shoppers or locate perpetrators which succeeded in leaving store with stolen merchandise.
- Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
- Decreased loss by facilitating training programs on loss prevention, policies and operations.
Loss Prevention Specialist
Walmart
01.1998 - 10.2001
- Focused on protecting company assets: personnel, merchandise and cash.
- Interviewed individuals suspected of internal theft or shoplifting.
- Monitored customer's activities in store to detect signs of attempted theft.
- Patrol the internal and external areas of the store for personnel safety, theft and disorderly conduct.
- Reviewed loss prevention exception reports and cash discrepancies.
- Supported theft prosecution by appearing in court hearings to provide eyewitness testimony, offering honest and comprehensive account of events.
- Conducted thorough investigations of theft-related issues with potential to impact company operations.
- Decreased loss by facilitating training programs on loss prevention, policies and operations.
Education
Associate of Science - Business Management
Chattanooga State Community College
Chattanooga, TN, USSkills
- Communication and Reporting
- Surveillance and Observation
- Teamwork and Collaboration
- Integrity and Accountability
- Organizational skills
- Customer Service
- Multitasking skills
- Physical Fitness
- Patrolling
Certification
Certificate of Successful Completion of Guard Training February 8th, 2026.
Timeline
Account Clerk II
Chattanooga State Community College
11.2023 - Current
Human Resources & Operations Assistant
Chattanooga Girls Leadership Academy
08.2020 - 09.2022
Account Clerk 1
Chattanooga State Community College
04.2019 - 08.2020
Personnel Assistant
Chattanooga State Community College
09.2018 - 04.2019
Human Resources Manager
Belk Department Store
05.2016 - 04.2018
Senior Consumer Affairs Representative
Chattem, Inc.
10.2008 - 02.2014
Human Resources Manager/Cash Office Manager
Proffitt's Department Store
09.2004 - 10.2008
Loss Prevention Manager
Proffitt's Department Store
10.2001 - 09.2004
Loss Prevention Specialist
Walmart
01.1998 - 10.2001
Associate of Science - Business Management
Chattanooga State Community College