Susan Gray
Putnam Hospital Center
Patterson,NY
18
years of professional experience
Results-driven ROI Coordinator with over 17 years of experience in regulatory compliance and patient records management. Known for exceptional attention to detail and maintaining confidentiality while ensuring accuracy in medical documentation.
Work History
ROI Co-Ordinator
17 Years 9 Months- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Responded to patient inquiries to provide information and details of medical records.
- Expedited processing times for incoming correspondence through prompt distribution amongst appropriate staff members.
- Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
- Identified and rectified discrepancies in patient records, maintaining high levels of accuracy.
- Responded to external requests for patient information, adhering to strict privacy regulations.
- Followed exact procedures for handling transfers and other releases of medical records.
Education
GED
Skills
Regulatory compliance
Data entry
Attention to detail
Customer service
Team collaboration
Telephone and email communication
Multitasking and organization
Professional networking
Timeline
ROI Co-Ordinator
Putnam Hospital Center
07.2008 - 04.2026Read More
Old Yonkers HS
GED
Read More