Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Graywal

Cave Creek,AZ

Summary

Energetic and Bilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.


*President's Award winner 2019

*Flight Attendant of the Year 2018

Overview

30
30
years of professional experience

Work History

Real Estate Agent

HomeSmart
06.2020 - Current
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.

Flight Attendant Recruiter

Southwest Airlines
06.2019 - Current

Conduct interviews to find the most reliable, qualified candidate that understands and knows the history of the company and the job qualifications of being a Flight Attendant.

Senior Flight Attendant

Southwest Airlines
01.1994 - Current
  • Enhanced passenger satisfaction by providing exceptional in-flight service and timely addressing individual needs.
  • Ensured flight safety by conducting thorough pre-flight checks and adhering to all airline regulations and procedures.
  • Improved team efficiency by mentoring junior flight attendants, sharing best practices, and fostering a collaborative work environment.
  • Increased customer loyalty with personalized attention to passengers, anticipating their needs, and resolving any issues promptly.

Education

Associate of Arts -

Highline College
Seattle, WA

Skills

*Conflict Mediation *Operational Improvement

*FAA Regulations *Customer Care

*Team Oversight *Creative Solutions

*Issue Resolution *Critical Thinking

*Guest Services *Transportation and Travel

*Public Interaction *Cost Savings

*Public Speaking *Industry Trends

Timeline

Real Estate Agent

HomeSmart
06.2020 - Current

Flight Attendant Recruiter

Southwest Airlines
06.2019 - Current

Senior Flight Attendant

Southwest Airlines
01.1994 - Current

Associate of Arts -

Highline College
Susan Graywal