- Trail riding-Quarter Horses
- Pygmy Goats, one goes to schools for Ag in the Classroom
- Chickens- flock of 40
- Breeding Chihuahuas and Mini Poodles
- E-Bike riding
- Taking care of all the animals, private rescuing
Susan Green
Endicott
Summary
Dynamic individual with hands-on experience in both Large and Small Animal emergency calls. Self-motivated and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Cleaning Crew Member
Lalor Dental
Vestal, NY
10.2023 - Current
- Conducted thorough cleaning of apartments, ensuring high standards of hygiene and sanitation.
- Maintained detailed records of cleaning schedules and inventory management.
- Maximized productivity by maintaining well-functioning equipment through routine maintenance checks and repairs as needed.
- Increased efficiency by implementing time-saving strategies such as multitasking while performing various duties throughout each day.
- Ensured timely completion of cleaning tasks, meeting strict deadlines for move-in dates and property inspections.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Assure apartments are ready for New Dentist.
Veterinary Assistant
Valley Veterinary Associates
Unadilla, NY
06.2018 - 07.2023
- Collaborated with veterinarians to assess animal health through detailed examination procedures.
- Restrained and secured animals throughout examination and treatment processes to minimize risk of injury.
- Acquired comprehensive client information and historical data to uphold integrity of medical records.
- Executed directives from veterinarians to effectively manage and fulfill animals' healthcare needs.
- Monitored animal welfare and clinic activities during overnight shifts to ensure safety and compliance.
- Evaluated incoming emergency calls to classify urgency and allocate resources effectively.
- Executed cleaning and preparation of surgical packs, supporting efficient workflow for day shift staff.
- Monitored and replenished stock levels in exam rooms to facilitate smooth operational flow.
- Assessed medication and supply levels to create detailed inventory lists for efficient weekly procurement.
- Oversaw sanitation protocols for exam rooms and surgical suite, ensuring readiness and availability of necessary supplies.
- Provided critical support in emergency situations, assisting veterinarians during high-pressure procedures.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Sales Associate
Petco Animal Supplies Stores Inc.
Johnson City, NY
06.2016 - 06.2018
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Assessed customer needs to provide assistance and information on product features.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Office Manager and Inn Keeper
Endwell Greens
Endicott, NY
01.2012 - 06.2016
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Reviewed files and records to obtain information and respond to requests.
- Administered payroll and maintained proper documentation of employee personnel.
- Managed, scheduled and coordinated office functions and activities for employees.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office budget to handle inventory, postage and vendor services.
- Trained and mentored kitchen and banquet staff in policies, and daily task execution
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Interpreted and communicated work procedures and company policies to staff.
- Maintained all aspects of The Inn at Endwell Greens from reservations, guest services, cleaning of the Inn for guests and in-house events
- Oversee cleaning services delegated to staff and hands on cleaning of 7 suites and owner quarters
Veterinary Assistant
Robert Bellinger DVM
Port Crane, NY
07.2004 - 12.2014
- Assisted veterinarians in examining animals.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Obtained information and history from clients to maintain medical charts.
- Released patients to owners with care directions from veterinary staff.
- Documented and tracked treatment activities.
- Helped veterinarian with neutering, tooth removal and casting broken bones.
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
- Assisted veterinarians during procedures and examinations, calming animals and handing instruments.
- Answered all calls, directing, making appts.
- Responsible for all RX for pets
- Provided all aspects of Office Management including computer input, reception, Liaison with Drug Reps and Ag and Mkts paperwork, Inventory and ordering, cleaning of clinic
Executive Administrative Assistant
Marietta Corporation
Cortland, NY
06.2000 - 06.2004
- Managed director's calendar and prepared meeting agenda and materials.
- Arranged appropriate travel, agendas, necessary contacts and other information for executive travel.
- Coordinated meeting and work schedules for staff teams and executives.
- Managed external contacts and kept track of periodic communication needed for priority actions.
- Made travel arrangements for employee trips and conferences.
- Created PowerPoint presentations used for diverse business needs.
- Created newsletters to share company updates and events.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Set up meeting and event logistics for senior management and updated calendars.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Leveraged word processing software to create proposals, letters and memos.
- Obtained signatures for financial documents and internal and external invoices.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
Member Account Specialist
Visions Federal Credit Union
Endicott, NY
11.1982 - 11.1997
- Answered member questions about products and services.
- Presented and explained services and products to meet member needs.
- Offered exceptional customer service to differentiate and promote company brand.
- Leveraged software and systems to research and resolve member inquiries.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Delivered quality service by assessing, advising and assisting credit union members.
- Profiled members to uncover opportunities for additional business.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Enhanced member relationships by providing excellent service during each interaction.
- Processed cash and check deposits every day.
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
- Audited customer account information to identify issues and develop solutions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Education
Associate of Science - Business Administration
SUNY Broome Community College
Binghamton, NY05.2000
Skills
- Patient symptom assessment
- Infection control practices
- Emergency preparedness
- Observing changes in animal behavior
- Euthanasia procedure assistance
- Customer invoicing
Accomplishments
- Companion Animal Laser Therapy. 2012
- Emergency CPR Program for Animals. 2021
- Basic and Advanced Life Support for Animals. 2021
Certification
- Companion Animal Laser Therapy Certified, 2012
- Emergency CPR Program for Animals 2021
- Basic and Advanced Life Support for Animals 2021
Interests
Timeline
Cleaning Crew Member
Lalor Dental
10.2023 - Current
Veterinary Assistant
Valley Veterinary Associates
06.2018 - 07.2023
Sales Associate
Petco Animal Supplies Stores Inc.
06.2016 - 06.2018
Office Manager and Inn Keeper
Endwell Greens
01.2012 - 06.2016
Veterinary Assistant
Robert Bellinger DVM
07.2004 - 12.2014
Executive Administrative Assistant
Marietta Corporation
06.2000 - 06.2004
Member Account Specialist
Visions Federal Credit Union
11.1982 - 11.1997
Associate of Science - Business Administration
SUNY Broome Community College
Education and Training
other