Shannon Shebib
Bloomfield Hills,MI
Summary
Compassionate and skilled Telephone Triage Registered Nurse with Cigna Healthcare, adept at clinical evaluation and patient symptom assessment. Successfully triaged urgent medical needs while providing clear communication and educational support, enhancing patient understanding and compliance. Proven ability to manage high-stress situations effectively, ensuring timely interventions and seamless care coordination.
Experienced with patient assessments and telephone triage. Utilizes critical thinking and effective communication to address patient concerns and guide them to appropriate care. Knowledge of healthcare protocols and strong track record of supporting team-based care delivery.
Healthcare professional with comprehensive experience in telephone triage nursing. Proven ability to provide effective patient assessments and critical decision-making in urgent situations. Reliable team collaborator with focus on delivering high-quality patient care and adapting to evolving healthcare needs.
Overview
6
6
years of professional experience
Work History
Telephone Triage Registered Nurse
Cigna Healthcare
04.2002 - 12.2003
- Responded promptly to patient inquiries, ensuring clarity and empathy in communication.
- Monitored patients' symptoms and reported significant changes for timely interventions by healthcare providers.
- Assisted in triaging calls based on clinical guidelines to prioritize urgent medical needs effectively.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Managed high-stress situations calmly, providing reassurance to distressed callers while gathering necessary information for accurate decisionmaking.
Overseas Military School Nurse
Department of Defense Schools
08.1998 - 06.2001
- Administered first aid and medication to students, ensuring compliance with health regulations.
- Conducted health assessments and screenings, identifying potential health issues in students.
- Maintained accurate health records, documenting student visits and treatments consistently.
- Collaborated with educators and staff to promote a healthy school environment.
Telephone Triage Registered Nurse
Cigna Healthcare
09.1997 - 06.1998
- Conducted comprehensive patient assessments to determine urgency and appropriate care pathways.
- Provided education on health management and resources to enhance patient understanding and compliance.
- Collaborated with interdisciplinary teams to ensure seamless patient care coordination and support.
- Utilized electronic health record systems to document patient interactions and maintain accurate records.
Education
Registered Nurse
Rose State College
Oklahoma City, OK12-1996
Skills
- Clear communication with patients
- Clinical evaluation
- Patient symptom assessment
- Educational support for patients
Timeline
Telephone Triage Registered Nurse
Cigna Healthcare
04.2002 - 12.2003
Overseas Military School Nurse
Department of Defense Schools
08.1998 - 06.2001
Telephone Triage Registered Nurse
Cigna Healthcare
09.1997 - 06.1998
Registered Nurse
Rose State College
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