Susan Green
Belleville,WI
Summary
Highly organized Shipping Coordinator with dedication to promoting productivity. Highly familiar with professional shipment processes with 34 years of experience. Proficient in technical writing, recordkeeping and interdepartmental coordination.
Detail-oriented individual with exceptional communication and project skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
38
38
years of professional experience
Work History
Shipping Coordinator
National Mortuary Shipping
Cleveland, OH
11.1987 - Current
- Coordinated shipping logistics to ensure timely delivery of remains.
- Managed documentation processes for compliance with federal and state regulations.
- Collaborated with funeral homes to streamline shipping procedures and enhance client satisfaction.
- Oversaw inventory and ordering of office supplies
- Trained new staff on shipping protocols and best practices for operational efficiency.
- Implemented process improvements that reduced shipping delays and enhanced workflow efficiency.
- Developed training materials to support continuous improvement in shipping operations and staff performance.
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Ensured timely deliveries with effective communication between representatives and customers.
- Developed and maintained relationships with representatives and customers and boost rapport.
- Coordinated with foreign Consulates and Embassies to confirm all legal documentation for shipping remains.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Established strong working relationships across departments, fostering a cohesive and collaborative work environment.
- Handled high-volume paperwork and collaborated with administrators to resolve conflicts.
- Resolved shipment issues promptly by collaborating with internal teams and external partners to find effective solutions.
- Developed comprehensive training materials for new hires, ensuring thorough understanding of company policies and procedures related to shipping coordination.
- Provided exceptional customer service by addressing inquiries regarding documentation and resolving issues.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Reviewed paperwork to determine priorities.
- Supported continuous improvement initiatives within the organization by participating in projects to build a customer and representative base.
- Facilitated smooth customs clearance for international shipments by preparing accurate documentation.
- Scheduled airline flights domestically and internationally for the shipment of human remains.
- Technically proficient in computer; including word, powerpoint, and excel.
- Experienced in operating office equipment and multiple phone line systems.
Instructional Paraprofessional
North Ridgeville City School System
North Ridgeville, OH
08.1999 - 10.2007
- Assisted teachers in delivering instructional material to enhance student comprehension.
- Supported individualized education plans by adapting learning resources for diverse student needs.
- Monitored student progress and provided feedback to educators to improve learning outcomes.
- Collaborated with multidisciplinary teams to develop strategies that fostered a positive learning environment.
- Implemented classroom management techniques to promote student engagement and reduce disruptions.
- Led small group instruction sessions, reinforcing key concepts and skills among students.
- Evaluated instructional materials for effectiveness, contributing to curriculum development discussions.
- Worked closely with lead teachers to develop curriculum materials that aligned with state standards and district objectives.
- Provided one-on-one support for students with special needs, ensuring their individualized learning goals were met.
- Implemented behavior management strategies to maintain a positive and focused classroom environment.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Served as a positive role model for students, demonstrating professionalism and dedication to their education at all times.
- Facilitated smooth transitions between activities throughout the school day by implementing structured routines.
- Utilized differentiated instruction methods to address diverse learning styles within the classroom, promoting academic success for all students.
- Assisted with classroom setup and organization, maintaining an efficient workspace conducive to learning for all students.
- Collaborated with teachers to create engaging lesson plans, resulting in improved student understanding of complex topics.
- Contributed to a safe and inclusive classroom environment where all students felt comfortable participating and sharing ideas.
- Monitored student classroom and outdoors activities to promote student safety.
- Assisted in the collection of data to track student progress, using this information to adjust instructional strategies for optimal learning outcomes.
- Promoted self-advocacy skills among students by providing guidance and support during individual or group problem-solving exercises.
- Provided support during classes, group lessons, and classroom activities.
- Managed inventory of educational materials, ensuring necessary supplies were available for daily instruction.
- Supervised students during lunch periods, recesses, or other non-instructional times while maintaining a safe environment for all children present.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Supported students during small group instruction, reinforcing concepts taught by the lead teacher.
- Enhanced student comprehension by utilizing visual aids and hands-on activities in lessons.
- Assessed student social, emotional, and academic needs to plan goals appropriately.
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Provided performance feedback to help students understand strengths and areas for improvement.
- Supported student learning objectives through personalized and small group assistance.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Maintained safety and security by overseeing students in recess environments.
- Assisted with classroom technology to prepare students with skills needed to succeed in technology-rich world.
- Supervised extracurricular activities to provide students with opportunities to explore interests and develop new skills.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
- Copied, organized and distributed classroom assignments or other paperwork.
- Mentored and tutored individual students needing additional help.
- Taught courses under guidance of senior instructors.
Medical Office Manager
Dr. Prem Pillay, MD
North Olmsted, OH
05.1989 - 09.1992
- Oversaw daily office operations, ensuring efficient workflow and patient care.
- Managed scheduling for patient appointments, optimizing physician availability and reducing wait times.
- Coordinated communication between medical staff, patients, and insurance providers to facilitate smooth operations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
Education
General Courses of Study
Cuyahoga County Community College
Parma, OHCertification - Medical Assisting
Cleveland Institute of Medical/Dental Assisting
Cleveland, OH06-1985
Skills
- Customer service
- Teamwork and collaboration
- Attention to detail
- Reliability
- Excellent communication
- Computer literacy
- Professionalism
Timeline
Instructional Paraprofessional
North Ridgeville City School System
08.1999 - 10.2007
Medical Office Manager
Dr. Prem Pillay, MD
05.1989 - 09.1992
Shipping Coordinator
National Mortuary Shipping
11.1987 - Current
General Courses of Study
Cuyahoga County Community College
Certification - Medical Assisting
Cleveland Institute of Medical/Dental Assisting