Susan Gregory
Sterling Heights,MI
Summary
Optician with Thirty Plus years of Optical experience, focused on enhancing customer satisfaction and increasing sales through expert knowledge of eyeglass lens types brands. Offering superior customer service and listening to each and every patient. Consistently exceed sales targets by building trust while offering tailored eye wear solutions.
Overview
12
12
years of professional experience
Work History
Optician
The Hills Eyecare and Optical
09.2020 - 05.2024
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
- Stayed current on industry advancements and emerging trends through continuous professional development opportunities, enhancing the overall quality of service provided to clients.
- Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
- Developed strong relationships with suppliers to negotiate favorable pricing and delivery terms on inventory purchases.
- Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
- Conducted regular quality checks on eyewear products before dispensing, ensuring all items met strict quality standards.
- Addressed and resolved customer concerns promptly, maintaining positive reputation in community.
Optician
Medical Village Optical Designs
04.2017 - 09.2020
Head Optician
Birmingham Vision Care
06.2012 - 04.2017
Education
Bachelor of Arts - Marketing
Michigan State University
Former ABOC Certification
Skills
- Superior Customer Service
- Insurance Billing VSP, Eyemed & Heritage
- Top Seller of Multiple Pairs
- Trouble Shooting Problem-solving abilities
Timeline
Optician
The Hills Eyecare and Optical
09.2020 - 05.2024
Optician
Medical Village Optical Designs
04.2017 - 09.2020
Head Optician
Birmingham Vision Care
06.2012 - 04.2017
Bachelor of Arts - Marketing
Michigan State University
Former ABOC Certification
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