Susan Griffin-Olawale
Glendale,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Maximus Federal Services
05.2021 - Current
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Boosted customer retention by promptly handling complaints and providing appropriate solutions.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
Tax Preparer
Griffin's Taxes & Bookkeeping Services
03.2004 - Current
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Streamlined tax filing processes for clients, ensuring a smooth and efficient experience.
- Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
- Assisted in resolving complex tax issues, strengthening client relationships and building trust.
- Reduced errors through meticulous review of financial documents and double-checking calculations.
- Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
Deli Clerk
AJ's Fine Foods
05.2019 - 07.2020
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
Cashier
Sky Harbor Airport Through SSP America
04.2018 - 08.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Customer Service Representative
Randstad
02.2005 - 04.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
No Degree - Medical Assisting
Brookline College - Phoenix
Phoenix, AZBachelor of Arts - Accounting And Finance
Grand Canyon University
Phoenix, AZ06.2027
Skills
- Product Knowledge
- Account Updating
- Paperwork Processing
- Data Entry
- Complaint Resolution
- Appointment Scheduling
- Data Collection
- Scheduling
- Active Listening
References
References available upon request.
Timeline
Customer Service Representative
Maximus Federal Services
05.2021 - Current
Deli Clerk
AJ's Fine Foods
05.2019 - 07.2020
Cashier
Sky Harbor Airport Through SSP America
04.2018 - 08.2019
Customer Service Representative
Randstad
02.2005 - 04.2015
Tax Preparer
Griffin's Taxes & Bookkeeping Services
03.2004 - Current
No Degree - Medical Assisting
Brookline College - Phoenix
Bachelor of Arts - Accounting And Finance
Grand Canyon University
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