Was an active member of the Board of Directors for the Laurel Shelter, Gloucester County
Susan Guire
Crisis Intervention Team Liaison, CSB And Law Enforcement Investigator, GCSO
Gloucester,VA
Summary
Highly organized, efficient and communicative Liaison Officer with seven years of experience in the mental health field. Calm, compassionate and kind professional with 25 years of law enforcement experience with a specialization in working with domestic violence victims. Well versed in the judicial process, protective order process and support services for victims and family members. 10 years of police telecommunications experience prioritizing emergency calls. Skillful in handling high-tension, emergency situations. Detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
45
45
years of professional experience
7
7
Certifications
Work History
CIT Law Enforcement Liaison
CSB-MPNNCC
6 2017 - 09.2024
- Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and CIT.
- Helped create communication plans and strategies for stakeholders, delivering materials and documentation when needed.
- Trained team personnel on CIT activities and protocols, mentoring and coaching to improve skills.
- Frequently inspected production area to verify proper equipment operation.
- Devised and implemented processes and procedures to streamline operations.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Supported consumers needing mental health care to relieve their anxiety and promote positive outcomes.
- Applied de-escalation and limit-setting techniques to promote consumer cooperation.
- Developed and maintained positive relationships with consumers to create safe and supportive environment.
Law Enforcement Investigator
Gloucester County Sheriff's Office
12.1998 - 09.2024
- Specialized in Domestic Violence, Child Abuse/Neglect and Elder Abuse/Neglect investigations.
- Active member of the Family Assessment Planning Team (FAPT), Child Abuse/Neglect Protocol Team, Domestic Violence Protocol Team, Multi-Jurisdictional Sexual Assault Responses Team (SART) Planning Committee, Gloucester Sexual Assault Response Team (SART) Planning Committee, Child Abuse/Neglect Protocol Revision Committee (Multijurisdictional).
- Supported successful prosecutions with expert testimony in court proceedings, ensuring justice was served.
- Trained team members on agency processes, court procedures and investigation strategies.
- Managed complex caseloads by prioritizing tasks effectively and maintaining detailed records for easy retrieval.
- Gathered facts from interviews of suspects, witnesses, and complainants.
- Collected crime scene evidence, examined bodies, and investigated secondary locations to build detailed cases based on sound evidence handling practices.
- Substantiated validity and admissibility of evidence and preserved data integrity for court hearings.
- Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Collected and preserved physical evidence, photographs and laboratory submissions.
- Secured search warrants to investigate scenes of crimes and collect evidence.
Police Dispatcher
Hampton Police Department
06.1979 - 12.1998
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Reduced risks and emergency response issues by observing public safety field units.
- Assisted callers in emergency situations with appropriate information and support.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
Hampton High School
No Degree - American Sign Language (ASL)
Thomas Nelson Community College
No Degree - American Sign Language (ASL)
Christopher Newport University
Skills
Assessment capabilities
Interpersonal abilities
Verbal and written communication
Recordkeeping
Complex problems analysis
Strategic partnerships
Project Planning
Multitasking
Active Listening
Adaptability and Flexibility
Self Motivation
Certification
Crisis Intervention Trained
Additional Information
- During the past 25 years with the Gloucester County Sheriff's Office, I have been involved with the Shop With a Cop Christmas Program. I have held the position of Co-Coordinator and Board Member.
- Participated in the Lunch Buddy Program with the Gloucester County Elementary Schools.
- Frequently mentored Gloucester High School Seniors during their senior board projects. Specifically working with students interested in Forensic Science and the processing of crime scenes.
Interests
Volunteered at the Laurel Shelter (Fund Raising Events, Thrift Store)
Instruct the Basic Law Enforcement Classes at the Hampton Roads Criminal Justice Training Academy (Domestic Violence, Child Abuse/Neglect, Elder Abuse/Elder, Forensic Crime Scene Processing
Instruct Citizens Academy (Domestic Violence, Child Abuse/Neglect, Elder Abuse/Neglect, Crime Scene Processing
Instruct HRCJTA Auxiliary Academy (Domestic Abuse, Child Abuse/Neglect, Elder Abuse/Neglect, Forensic Crime Scene Processing
Timeline
Law Enforcement Investigator
Gloucester County Sheriff's Office
12.1998 - 09.2024
Police Dispatcher
Hampton Police Department
06.1979 - 12.1998
CIT Law Enforcement Liaison
CSB-MPNNCC
6 2017 - 09.2024
High School Diploma -
Hampton High School
No Degree - American Sign Language (ASL)
Thomas Nelson Community College
No Degree - American Sign Language (ASL)
Christopher Newport University