Susan Hall
Warner Robins,GA
Summary
Compassionate employee dedicated to customers needs. Thrives under pressure and I am a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
32
32
years of professional experience
Work History
Election Clerk
Houston County Board of Elections
Perry, GA
04.2023 - Current
- Pack supply boxes and crates for Houston Co elections.
- Assist Election Supervisor after elections to prepare for documentation to be certified and sent to Secretary of State.
- Assist other election personnel by greeting customers at the counter assisting with voter registration inquiries, answering the phone and performing other general office duties.
- Maintain records as required by State law.
- Enter data from voter registration applications and processing records from Drivers Services to make changes to voter records.
- Pulls and files new, deleted or transferred registration cards.
- Verifies information on change/confirmation and precinct cards.
- Send letters to potential voters regarding additional information and rejections.
- Assist with election day and advance/absentee voting.
- Assists Poll managers on pre-election days by ensuring they receive supplies and assist Poll managers on election day by checking in election materials for 17 different precincts.
- Performs other duties as assigned.
Child Support Agent III
State Of Ga DCSS
Warner Robins, GA
07.1995 - 01.2023
- Explained policies, procedures and instructions to parents.
- Performed case management tasks to enforce court-ordered child support obligations.
- Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
- Located parents for gaining child support and prepared records of payments.
- Calculated child support obligations and debts to initiate collection actions.
- Monitored cases for support order compliance and made adjustments.
- Evaluated income and expense data of non-custodial parents to determine support capability.
- Calculated child support obligations and debts.
- Interviewed involved parties to confirm facts, verify data and locate persons and financial assets.
- Processed legal documents such as summons, bench warrants, wage attachments and liens to prepare materials for trials.
- Executed collection calls and written or in-person interactions to solicit child support payments on overdue accounts.
- Worked in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information.
- Documented data and completed accurate updates to case records.
- Reviewed existing documents for accuracy prior to submission into the system.
- Responded promptly and professionally to inquiries from clients via phone, mail, email, or other means of communication.
Program Assistant
State Of Ga
01.1993 - 07.1995
- Prepared clearly written and formatted documents and reports.
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Some College (No Degree) - Accounting
Middle Georgia Technical College
Warner Robins, GASkills
- Critical Thinking
- Project Coordination
- Case Documentation
- Case Management
- Verifying Facts
- Strong Telephone Etiquette
- Reading Comprehension
- Complex Problem-Solving
- Collection Calls
- Task Management
- Active Listening
- Interview Conduction
Contact
Warner Robins, GA 31088
Education
Warner Robins, GA
Timeline
Election Clerk
Houston County Board of Elections
04.2023 - Current
Child Support Agent III
State Of Ga DCSS
07.1995 - 01.2023
Program Assistant
State Of Ga
01.1993 - 07.1995
Some College (No Degree) - Accounting
Middle Georgia Technical College