Summary
Work History
Education
Skills
Timeline
Generic
Susan Hamilton

Susan Hamilton

Retired
Glendale,AZ

Summary

Dynamic international flight attendant with Delta Air Lines, excelling in customer service and emergency response. Enhanced passenger satisfaction by 20% through proactive issue resolution and cultural awareness. Skilled in crew coordination and regulatory compliance, ensuring seamless operations and safety. Adaptable and empathetic, consistently delivering top-notch hospitality service in high-pressure environments. Professional driver adept at maintaining high standards and achieving results. Extensive experience in transportation logistics and vehicle upkeep, ensuring seamless operations. Strong focus on team collaboration and adaptability to changing needs, with excellent navigational skills and customer service orientation.

Work History

Driver/Delivery Driver

DoorDash
Glendale, Az
01.2022 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.

International Flight Attendant

Delta Air Lines, Inc
07.1976 - 09.2013
  • Provided exemplary customer service through timely resolution of passenger complaints or issues during international flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Handled emergency situations calmly and effectively, ensuring the safety of all onboard.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Elevated the overall travel experience for first-class passengers through attentive service and anticipating individual needs.
  • Served as a liaison between passengers and ground staff upon arrival at international airports, ensuring seamless transitions through customs and baggage claim areas.
  • Maintained a clean and comfortable cabin environment throughout flights, resulting in positive feedback from passengers.
  • Ensured safety and comfort of customers onboard aircraft.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Supported new flight attendant hires by sharing knowledge of international flight procedures, contributing to their successful integration into the team roles.
  • Improved overall passenger satisfaction by staying alert and responsive to their needs throughout the duration of the flight.
  • Facilitated smooth boarding processes by efficiently organizing passenger seating, luggage storage, and priority access for special needs passengers.
  • Enhanced passenger comfort by promptly addressing concerns and providing personalized assistance during long-haul flights.
  • Contributed to increased customer satisfaction by delivering top-notch in-flight service, including meal preparation and distribution.
  • Collaborated with fellow crew members to create a welcoming atmosphere for passengers while upholding high standards of professionalism.
  • Managed inventory levels on board aircrafts, reducing waste while ensuring adequate supplies for each flight''s specific requirements were available consistently.
  • Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
  • Worked closely with pilots and ground staff to coordinate flight logistics, ensuring timely departures and arrivals at international destinations.
  • Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
  • Regularly participated in ongoing training programs to stay updated on safety procedures, customer service techniques, and airline policies.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Responded to passenger emergencies to provide first aid.
  • Used excellent customer service skills in addressing passengers' needs.
  • Supported passengers with special needs and provided assistance to wheelchair passengers.

Owner/Manager

Wally’s Barbershop 💈
Denver, Co
01.1996 - 06.2007
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.

Education

Various

Red Rocks Community College
Denver, CO

Skills

Verbal and written communication

Personal grooming

Meal preparation

Customer service

First aid

Passenger safety management

Interpersonal communications

Strong work ethic

Reliability and punctuality

Adaptability and flexibility

Hospitality service expertise

Cultural awareness

Crew coordination

Professional appearance

Team collaboration

Emergency response

Time management

Guest services

Regulatory compliance

Issue resolution

Emergency situations management

Conflict mediation

Problem-solving

Airline operations

Schedule management

Empathy and patience

Teamwork and cooperation

Adult AED and CPR

Public interaction

Passenger service

Analytical skills

Adaptability

Organizational skills

Time management abilities

Self motivation

Timeline

Driver/Delivery Driver

DoorDash
01.2022 - Current

Owner/Manager

Wally’s Barbershop 💈
01.1996 - 06.2007

International Flight Attendant

Delta Air Lines, Inc
07.1976 - 09.2013

Various

Red Rocks Community College

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Susan HamiltonRetired