Shnika Oliver
Summary
Dependable and service-focused Delivery Driver motivated to deliver consistent, prompt, and courteous service. A reliable and energetic professional provides prompt, seamless access to supply. Veteran driver with more than 20 years experience. Drives & Delivers an energetic approach to meet many different expectations.
Overview
10
10
years of professional experience
Work History
Driver/Delivery Driver
Spark DDI
11.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions, and used GPS technology to make deliveries.
- Maintained an upbeat, positive attitude in a busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on the job safely.
- Obtained signatures from customers upon delivery of goods.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Shopper/Delivery Driver
Instacart
04.2020 - Current
- Received daily delivery instructions and route assignments from dispatch
- Ensured accurate completion of all paperwork associated with deliveries
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip
- Cleaned interior and exterior of delivery vehicle at end of shift as needed
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations
- Monitored fuel level throughout shift and refueled when necessary.
Delivery Driver Specialist/ Grocery Shopper
Shipt
09.2021 - 02.2023
- Assisted customers in selecting desired merchandise and provided product knowledge
- Processed payments and returns accurately and promptly
- Provided excellent customer service by greeting customers warmly and responding to inquiries quickly
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh
- Completed pickup and shopping orders for customers within local area
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver
- Organized as many as 3-5 deliveries per hour by smoothly selecting and purchasing items.
Driver
Lyft Rideshare
04.2018 - 03.2022
- Participated in training sessions regarding safe driving practices and defensive driving techniques
- Utilized GPS to optimize routes and continuously meet estimated delivery times
- Achieved consistently high customer scores due to exceptional service
- Picked up clients from specific locations to transport and drop off at destinations
- Interacted with customers pleasantly to meet needs and drive satisfaction
- Checked vehicle after shift for damage
- Logged deliveries, drop-off times and special conditions on Lyft platform system.
Gig Driver
Uber Driver Services
11.2020 - 06.2021
- Participated in training sessions regarding safe driving practices and defensive driving techniques
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure
- Picked up clients from specific locations to transport and drop off at destinations
- Saved fuel by leveraging GPS to identify faster routes
- Transported clients to specified destinations safely and on-time.
Caregiver
IHSS In Home Support Services
11.2016 - 04.2019
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming, as well I Laundered all clothing and bedding to prevent infections accordingly
- Transported clients to doctor appointments and other errands using personnel accessible vehicle
- Prepared meals according to dietary requirements and assisted with feeding when necessary
- Respected the rights of each individual client while maintaining confidentiality of all personal information
- Ensured compliance with all applicable laws, regulations and standards governing home health care services
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges
- Followed care plan and directions to administer medications.
Customer Service Specialist
DermStore
09.2013 - 09.2016
- Provided assistance to customers in navigating website, placing orders, and resolving complaints
- Processed returns, refunds, exchanges according to company policies and procedures
- Monitored call center queues daily in order to respond promptly to customer inquiries
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
Associate of Arts Administration of Justice -
Long Beach City College
Long Beach, CA04.2008
High School Diploma -
Long Beach Polytechnic High School
Long Beach, CA06.2001
Skills
- Attn to Detail
- Order Coordination
- Flexible Schedule
- Doc & Reporting
- Upbeat and Outgoing Attitude
- Customer Service
- Call Center
- Verbal and Written Communication
- Lift up to 50-60 Pounds
- Excellent Driver Short & Long Distances
- Computer proficient Word, Excel, Internet, Microsoft, Dialer System Auto, Click-to-call, IVR, & Power
Languages
Spanish
Professional Working
Timeline
Driver/Delivery Driver
Spark DDI
11.2023 - Current
Delivery Driver Specialist/ Grocery Shopper
Shipt
09.2021 - 02.2023
Gig Driver
Uber Driver Services
11.2020 - 06.2021
Shopper/Delivery Driver
Instacart
04.2020 - Current
Driver
Lyft Rideshare
04.2018 - 03.2022
Caregiver
IHSS In Home Support Services
11.2016 - 04.2019
Customer Service Specialist
DermStore
09.2013 - 09.2016
Associate of Arts Administration of Justice -
Long Beach City College
High School Diploma -
Long Beach Polytechnic High School
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