Susan Hammond

Enhanced customer service and competitive positioning, mastering objection handling and prospecting through phone outreach. Goal-oriented professional, effective at dealing with individuals during stressful and confusing situations, to address benefits, needs, and navigate agency structures. Practiced working with regulatory limits and department standards to handle requirements via email, letter, telephone calls, and in person. Offering several years of background in generating new business by selling various insurance plans. Dedicated and adaptable professional with a proactive attitude, and the ability to learn quickly. Strong work ethic, and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.

Michigan Property and Casualty License in 2009 with 24 hours of CE Credits every 2 years