SUSAN HANKA
CLINTON ,PA
Summary
Dynamic and results-oriented professional with a proven track record at MEDEXPRESS MOON TOWNSHIP, excelling in fast-paced environments through exceptional teamwork, customer service, and problem-solving skills. Demonstrated ability to enhance patient care and satisfaction, adept in technology and critical thinking. Committed to continual improvement and fostering positive relationships.
Overview
45
45
years of professional experience
Work History
FOA
MEDEXPRESS MOON TOWNSHIP
05.2014 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Front Desk Supervisor
TERDESAI MCCANN SURGERY CENTER
03.2009 - 05.2014
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
Critical Care Unit Secretary
UPMC
04.1980 - 01.2002
- Facilitated compliance with regulatory standards through meticulous maintenance of patient records and adherence to hospital policies.
- Enhanced patient care by effectively managing medical records and updating critical information in a timely manner.
- Promoted a safe working environment within the Critical Care Unit by adhering to infection control protocols and reporting any observed hazards.
- Ensured accurate data entry of physician orders into electronic health record systems for proper implementation by clinical staff.
- Collaborated with interdisciplinary team members to optimize workflow processes and improve overall efficiency within the unit.
- Demonstrated exceptional customer service skills while fielding phone calls, answering questions, and directing inquiries to appropriate personnel within the Critical Care Unit.
- Assisted nursing staff with patient admissions, transfers, and discharges for seamless transitions within the Critical Care Unit.
- Expedited response times to emergencies by coordinating rapid communication between physicians, nurses, and other healthcare professionals.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
No Degree - PRE NURSING
CCAC
PITTSBURGH PA01-2028
High School Diploma -
GLADSTONE
Pittsburgh, PA02-1961
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
FOA
MEDEXPRESS MOON TOWNSHIP
05.2014 - Current
Front Desk Supervisor
TERDESAI MCCANN SURGERY CENTER
03.2009 - 05.2014
Critical Care Unit Secretary
UPMC
04.1980 - 01.2002
No Degree - PRE NURSING
CCAC
High School Diploma -
GLADSTONE
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