Susan Harper
East Orange
Summary
Dedicated security professional with extensive experience at Metro One Loss Prevention, excelling in access control and emergency response. Proven ability to enhance safety through vigilant patrolling and effective incident reporting. Strong verbal communication skills complement a solid work ethic, ensuring a secure environment for all facility visitors and staff.
Overview
16
16
years of professional experience
Work History
SECURITY GUARD
Harvard Protection Services
New York
02.2022 - 01.2025
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Investigated suspicious activity and reported findings to management.
- Responded to alarms, emergencies, and disturbances.
- Issued visitor badges and access cards to authorized personnel.
- Enforced safety regulations and monitored access control points.
- Monitored closed circuit television systems.
- Reviewed security logs to ensure proper documentation was maintained.
- Answered questions from the public regarding facility rules and regulations.
- Identified potential security risks and recommended corrective actions.
- Interacted with law enforcement officials to report incidents or violations of laws and regulations.
- Completed incident reports regarding violations of policies or procedures.
- Maintained order during special events such as concerts and conferences.
- Observed surveillance cameras for any suspicious activity or intruders.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
SECURITY GUARD
Guards Management Services Co.
New York
05.2017 - 01.2022
- Responded to alarms, emergencies, and disturbances.
- Issued visitor badges and access cards to authorized personnel.
- Enforced safety regulations and monitored access control points.
- Monitored closed circuit television systems.
- Reviewed security logs to ensure proper documentation was maintained.
- Answered questions from the public regarding facility rules and regulations.
- Identified potential security risks and recommended corrective actions.
- Interacted with law enforcement officials to report incidents or violations of laws and regulations.
- Completed incident reports regarding violations of policies or procedures.
- Maintained order during special events such as concerts and conferences.
- Observed surveillance cameras for any suspicious activity or intruders.
- Provided customer service assistance to staff and visitors in a professional manner.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Maintained high levels of alertness throughout shifts.
- Monitored security cameras to identify and respond to suspicious activity.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
SECURITY GUARD
Metro One Loss Prevention
New York
06.2016 - 08.2017
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
SECURITY OFFICER
Port Security Corps.Limited
Kingston
01.2009 - 03.2014
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Provided escorts for visitors as needed throughout the facility.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Assisted in the development and implementation of security policies and procedures.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Confirmed visitor identification prior to granting entry into the building.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Enforced access control measures in accordance with established procedures.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Adhered to post orders while maintaining a visible presence around the property.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Maintained accurate logs of all security related activities.
- Searched individuals and baggage for weapons and other prohibited items.
- Verified photo IDs and tickets to allow guests passage.
- Observed patrons and customers to quickly address security situations.
Education
Principles of Business And Office Procedures -
Y.W.C A. School Leavers Institute
Kingston, Jamaica07.1998
Certified In Cosmetology - Maths, English
Vauxhall High School
Kingston, Jamaica07.1993
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace safety
- Work ethic
- Punctuality
- CCTV monitoring
- Incident reporting
- Emergency response
- Surveillance
- Access control
Timeline
SECURITY GUARD
Harvard Protection Services
02.2022 - 01.2025
SECURITY GUARD
Guards Management Services Co.
05.2017 - 01.2022
SECURITY GUARD
Metro One Loss Prevention
06.2016 - 08.2017
SECURITY OFFICER
Port Security Corps.Limited
01.2009 - 03.2014
Principles of Business And Office Procedures -
Y.W.C A. School Leavers Institute
Certified In Cosmetology - Maths, English
Vauxhall High School