Susan Hauck

• Managed inventory of cleaning supplies, ensuring availability for daily operations.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
• Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
• Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
• Scrubbed floors with special cleaners and equipment to achieve deep clean.
• Collected trash and moved garbage cans from kitchen areas to pick-up stations.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
• Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
• Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
• Implemented efficient cleaning schedules to optimize workflow and reduce downtime.

Part time evening position

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Implemented organizational systems for cleaning supplies and equipment storage.
• Collaborated with team members to uphold safety protocols and procedures.
• Operated cleaning equipment including vacuums and floor scrubbers efficiently.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Dusted picture frames and wall hangings with cloth.
• Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
• Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
• Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.

• Assisted customers with insurance inquiries. Updated customer records accurately. Helped customers find local providers.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Responsible for overseeing EVS Department at two medical facilities.

• Supervised daily operations of environmental services team to ensure compliance with health and safety standards.
• Implemented training programs for staff on proper cleaning techniques and equipment usage.
• Coordinated schedules to optimize workflow and enhance operational efficiency.
• Conducted regular inspections to maintain cleanliness and sanitation in all areas of the facility.
• Mentored new employees, fostering a culture of teamwork and accountability among staff members.
• Collaborated with other departments to address specific cleaning needs and improve overall service delivery.
• Evaluated performance metrics to identify areas for process improvement and service enhancements.
• Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
• Conducted thorough inspections to ensure compliance with local, state, and federal regulations pertaining to environmental health and safety.
• Established strong relationships with clients by promptly addressing their concerns related to service levels or operational issues.
• Fostered a positive work environment by addressing employee concerns and providing opportunities for professional development.
• Enhanced employee safety through regular training sessions on hazardous material handling and disposal procedures.
• Assisted in recruitment efforts including interviewing potential candidates as well as participating in job fairs showcasing company culture.
• Conducted regular performance reviews with staff members, providing constructive feedback to help them grow professionally and achieve their goals.
• Participated in industry conferences to stay current on emerging trends in environmental services and new technologies available for implementation.
• Managed budgets effectively while ensuring adequate allocation of resources towards essential tasks.
• Organized team meetings to discuss goals, progress updates, challenges faced during projects or tasks assigned.
• Achieved high customer satisfaction ratings by consistently meeting or exceeding expectations for cleanliness and appearance of facilities..
• Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
• Trained staff in cleaning surgical areas which included the terminal cleaning of each OR suite on a nightly basis. As well as turning the rooms over after each surgical case

• Mentored junior staff in best practices for infection control and proper use of cleaning equipment and supplies.
• Analyzed operational processes to identify areas for improvement, increasing overall effectiveness of environmental services team.
• Led environmental training sessions for employees, increasing awareness of best practices.
• Enhanced workplace safety by developing and enforcing environmental policies and procedures.
• Streamlined hazardous waste management processes, ensuring proper storage, transportation, and disposal.
• Led training in sanitation and cleaning practices.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Responded immediately to calls from personnel to clean up spills and wet floors.
• Identified repair needs and major maintenance concerns, and escalated issues to management.
• Supervised supplies in inventory and submitted reorder requests.
• Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.

• Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
• Identified repair needs and major maintenance concerns, and escalated issues to management.
• Responded immediately to calls from personnel to clean up spills and wet floors.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Responded to emergency sanitation needs in prompt and professional manner, alerting hazmat professionals in alignment with OSHA requirements.
• Handled spills in work and common areas and used proper methods to clean and sanitize each material.
• Coordinated scheduling assignments for optimal workload distribution among team members while minimizing overtime expenses.
• Contributed to Joint Commission accreditation success, ensuring compliance with established cleanliness standards.
• Increased overall patient satisfaction scores by maintaining a clean, safe, and welcoming environment in all areas of the facility.
• Developed training programs for new staff, enhancing onboarding processes and team efficiency.

• Managed time efficiently in order to complete all tasks within deadlines.
• Cleaned and sanitized patient rooms
• Cleaned discharged rooms in a timely manner.
• Executed sanitation protocols for all public areas to ensure cleanliness and safety.
• Vacuumed all carpeted areas and swept and mopped all tile.
• Followed appropriate cleaning procedures for contaminated rooms.
• Ensured compliance with safety protocols by consistently wearing PPE.
• Disposed if all trash and bio hazard waste according to safety standards.