Susan Heflin
Metairie,Louisiana
Summary
Experienced event coordinator with a proven track record of effectively managing multiple tasks simultaneously. Skilled in event organization and process streamlining, resulting in enhanced operational efficiency. Adept at communication and problem-solving, fostering improved team collaboration and successful project outcomes.
Overview
35
35
years of professional experience
Work History
Orpheuscapade Coordinator
Krewe of Orpheus
10.2023 - 02.2025
- Created orders and entered payments with precise detail for guest and member ball tickets in Krewes Control computer software program
- Accurately maintained the database with particular attention to added notes by members and guests
- Assigned ticket orders according to the ball seating chart for over 1,500 members and guests adhering to specific requests as well as recommendations from the Captain
- Answered incoming calls providing information relating to ball and membership questions alike, requiring strong knowledge of all aspects of the organization
- Meticulously sorted and disbursed tickets into envelopes for mailing and for pick up at Will Call
- Organized rosters for over 35 lieutenants to facilitate tracking of member dues and ticket orders
- Maintained friendly relationships with members and guests alike helping to achieve the overall fun and lighthearted atmosphere of the organization
T-shirt Booth Cash Manager
New Orleans Jazz and Heritage Festival
04.2008 - 05.2024
- Oversaw 8-10 cashiers daily during festival operating days by assigning registers, distributing beginning cash drawers, motivating booth staff to be cheerful with the customers & follow WCASM (We Can Always Sell More!) and closing out cashiers at the end of shift
- Carefully entered cash/credit data into Excel for reporting purposes, reconciled reports to cash deposit for the entire day and prepared deposits for delivery to armored truck at the end of the evening
Floater-Assistant Teacher
Carousel Preschool
10.2021 - 04.2022
- Cheerfully greeted children and parents upon arrival and proceeded with standard Covid screening procedures
- Thoroughly maintained the check-in process of children in manual binder and in Procare computer software program
- Assisted teachers by organizing materials for art time, play time, story time, nap time and lunch time
- Supervised children and created interactive games during outdoor play while consistently monitoring safety guidelines
- Provided a fun, happy atmosphere by creating decorations for classrooms, hallways, outdoor fixtures, and holiday festivals
Accounting Coordinator
Louisiana State Bar Association
11.2000 - 06.2018
- Processed accounts payables and accounts receivables
- Accurately maintained 30 bank accounts which included issuing checks, reconciling bank statements, and preparing income/expense reports for auditors and section officers
- Made all bank deposits and obtained authorized signatures on all checks issued while maintaining confidentiality of personal information
- Processed batch totals for credit cards adhering to set time deadline daily
- Facilitated successful internal and external audits through sound and thorough documentation
- Coded and entered at least 30 invoices each day into the Great Plains accounting software
Associate Team Member
Bath & Body Works
11.2013 - 12.2016
- Greeted customers and provided excellent customer service
- Built loyal clientele through friendly interactions and consistent appreciation
- Diligently restocked workstations and display cases along with overflow product items for later use to save staff time during busy hours
- Helped customers through the check-out process by offering detailed explanations to their questions while operating the register quickly and efficiently for cash/credit transactions
- Communicated openly and honestly with the management team during shifts to ensure they ran smoothly
Account Representative
H.E. Schurig & Company of Louisiana
06.1990 - 05.2000
- Effectively represented overseas accounts for shipping purposes by implementing the following procedures with accuracy and great customer rapport: Provided letters of credit for overseas shipments, corresponded with foreign subsidiary customers, arranged local truck and container transportation with various shipping companies and kept detailed records of all accounts
- Performed general accounts payable and accounts receivable duties while acquiring the skillset for billing accounts and receiving/recording payments
Education
High School -
East Jefferson High School
Metairie, LouisianaSkills
- Finance
- Bookkeeping
- Microsoft Office
- Customer Service
- Event Coordination
- Highly Organized
- Meticulous Attention to Detail
- Excellent Communication Skills
- Proficient Task Management
- Accurate Data Entry
Community Service
Jazzercise Instructor/Choreographer/Camp Director, Metairie Jazzercise Center/Jefferson Parish Recreation Dept., Metairie, LA, 10/01/04, 03/31/12, Certified by Jazzercise, Inc. and enthusiastically taught high energy aerobics class twice weekly., Choreographed and trained cast members for performances in crowd pleasing theatrical productions., Efficiently directed multiple mini camps, while overseeing field trips, projects and daily activities with safety specific monitoring.
Timeline
Orpheuscapade Coordinator
Krewe of Orpheus
10.2023 - 02.2025
Floater-Assistant Teacher
Carousel Preschool
10.2021 - 04.2022
Associate Team Member
Bath & Body Works
11.2013 - 12.2016
T-shirt Booth Cash Manager
New Orleans Jazz and Heritage Festival
04.2008 - 05.2024
Accounting Coordinator
Louisiana State Bar Association
11.2000 - 06.2018
Account Representative
H.E. Schurig & Company of Louisiana
06.1990 - 05.2000
High School -
East Jefferson High School
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