Susan Helvenston

Multi-platform content specialist serving as Jon's right-hand woman, managing staff-wide daily communications and ensuring cohesive, engaging content across all platforms.

Employee and Executive Communications:

• Oversaw functional employee and change management communications for three years, guiding team transitions and aligning with leadership directives.
• Coordinated Jon's interview communications and prep for high-profile interviews.
• Managed communication channels, events, and engagement initiatives for 150 employees, from entry-level to executive roles.
• Led new hire integration, ensuring smooth transitions and successful team assimilation.
• Conducted employee feedback surveys, driving organizational adjustments for enhanced effectiveness.
• Utilized meetings, channels, and Q&As to foster participation, understanding, and alignment in internal communications.
• Pioneered a 'Learning Lab' mentorship program, resulting in promotions, career advancement, and improved engagement.
• Led end-to-end communications planning for system/program implementation, achieving a 100% adoption rate with tools including Monday.com, Slack, Google Suite, and Microsoft Office.

Senior Producer, Content & Research:

• Spearheaded end-to-end editorial decision-making and multi-platform content strategy for 20 episodes, ensuring impactful and engaging content.
• Oversaw a team of six Producers, guiding their development of editorial strategy, full episode production, and providing growth support and feedback.
• Streamlined content workflows through cross-functional and cross-departmental synchronization, reducing content turnaround time by 50%.
• Led scripting, editing, and audience engagement initiatives across podcast, digital, web, social media, and broadcast platforms.
• Provided comprehensive daily guidance as the primary project manager for Executive Leadership and Host.
• Contributed expertise as a guest on Jon's podcast.

Managed content and production for daily broadcasts and live events, including Presidential Debates and Network Special Reports. Oversaw content strategy and advanced reporting in a fast-paced news environment, translating complex information into relatable content for diverse audiences across platforms.

• Coordinated CBS Evening News broadcasts and major events for executive leadership, overseeing editorial content, control room operations, and Technical/Producing teams.
• Managed a team of four producers, handling recruitment, hiring, and advanced-level reporting.
• Developed story ideas and collaborated with reporters, editors, and team members to produce high-quality news content.
• Served as the main contact for CBS News Anchors and Reporters, guiding story development and live broadcast coordination.
• Conducted primary source research under tight deadlines, coordinating remote production for major events and maintaining relationships with CBS Law Department and stakeholders.

Producer across all CBS News broadcasts and functions, orchestrating newsgathering logistics, validating content accuracy, pitching compelling stories, and ensuring seamless access to information for up-to-the-minute coverage.

• Managed incoming editorial for domestic and international news stories, ensuring seamless access to accurate information for up-to-the-minute coverage.
• Crafted and pitched compelling and objective stories for timely news content, while orchestrating newsgathering logistics for breaking stories and developing news features.
• Coordinated production shoots and crew schedules for CBS Evening News and CBS This Morning.
• Conducted thorough research and fact-checking to validate anchor copy, correspondent scripts, and source information for daily broadcasts.

Talent coordinator responsible for sourcing, booking, managing, and prepping guests for TV appearances, ensuring seamless coordination and smooth production execution.

• Booked and produced segments featuring a variety of celebrity, human interest, and topical stories.
• Formulated pitches featuring relevant themes; conducted pre-interviews with talent and guests.
• Conducted comprehensive research and pre-interviews with talent and guests, refining pitches to align with relevant themes and maximize segment impact.

Facilitated end-to-end production coordination, specializing in managing scheduling and live event/shoot logistics to ensure seamless execution.

• Managed show budgets and vendor relationships, ensuring high-quality production within budget constraints.
• Coordinated and organized travel schedules and expenses for the production team.
• Prepared reports on the progress of the series, monetary transactions, and final production summary.