Susan Hepting
Olathe,Kansas
Summary
Talented Senior Application Consultant with strong scripting, full-stack development and coding skills. Expert facilitator collaborates with staff teams to meet project budgets, adhere to deadlines and develop quality applications. Strong communicator liaises well between vendors and department stakeholders. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
ISeries Developer/Analyst
National Seminars Group
Shawnee Mission, KS
05.1997 - 03.2007
- Debugged existing application functionality and identified areas of improvement.
- Resolved customer issues related to software applications and developed solutions to address them.
- Participated in team meetings and provided input on deadlines, designs and enhancements.
- Collaborated closely with team members to keep projects on track and meet anticipated deadlines.
- Established best practices for coding standards within a team environment.
- Coordinated system installations, testing and code corrections.
- Documented technical specifications and project testing methods for future reference.
- Coordinated specifications and requirements for project technical needs.
- Tested software to alleviate bugs and troubleshoot issues prior to going live.
- Provided technical support to customers and other team members on various development projects.
Sr. Application Consultant, Finance Support
Corbion
Lenexa, KS
- Managed multiple projects simultaneously while adhering to deadlines.
- Led a global team of six IT experts in finance to provide round-the-clock support.
- Installed and upgraded 4 finance applications, some annual.
- Provided technical expertise on multiple finance software applications and systems.
- Supported the development team with debugging efforts during the implementation process of projects.
- Resolved issues with existing applications to ensure optimal performance.
- Developed, tested, and implemented solutions for customer requirements.
- Performed troubleshooting activities for escalated support requests.
- Conducted application training sessions for end users.
- Evaluated and led root-cause analysis for production issues and system failures.
- Developed technical specifications based on functional requirements.
- Wrote, designed and produced application upgrades and coding corrections.
- Debugged and updated existing applications by analyzing reported problems and implementing best solutions.
Education
-
JCCC
Overland ParkKansas State University
Manhattan, KSSkills
- Requirements Gathering
- User Training
- Product Demonstration
- Software testing
- Software Development
- Incident Management
- Applications Development
- Team leadership abilities
- Software Testing and Validation
- Teamwork and Collaboration
- Performance Analytics
- Cross-Functional Teamwork
- Project Documentation
- Problem-solving abilities
Languages
SQLRPGLE
RPGLE
SQL for DB2
CLP
CCLE
Applications
DBU 10.0
HelpSystems Robot Schedule, Console
SAGE Fixed Assets
Sequel Viewpoint
Fresche Support Formtastic
Quadrant Fastfax
Platforms
AS/400 V4R4, V4R5
iSeries Power8 V7R1
Windows 7, 8, 10, 11
References
References available upon request.
Timeline
ISeries Developer/Analyst
National Seminars Group
05.1997 - 03.2007
Sr. Application Consultant, Finance Support
Corbion
-
JCCC
Kansas State University