Susan Herbst
Morehead City,NC
Summary
Detail-oriented professional with strong customer service and office management skills. Proven ability in data entry and documentation to enhance operational efficiency and client satisfaction.
Overview
43
43
years of professional experience
Work History
Listing Coordinator
KW/Bradberry Garner Real Estate
Morehead City, NC 28557
08.2025 - Current
- Managed property listings, ensuring accuracy and timely updates across multiple platforms.
- Coordinated communication between agents and clients to streamline the listing process.
- Assisted in preparing marketing materials for new properties, enhancing visibility and appeal.
Administrative Assistant/Office Manager
Grady Fulcher Management
Pine Knoll Shores, NC
09.2019 - 08.2025
- Managed daily office operations to ensure efficient workflow and effective communication across departments.
- Coordinated scheduling for meetings, appointments, and travel arrangements for senior management.
- Developed filing systems to enhance document retrieval and maintain organized records.
- Assisted in preparation of reports and presentations, ensuring accuracy and attention to detail.
- Managed all accounts payable and receivables.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Realtor/Owner/Office Manager
Condo Realty, Inc
Ocean City, Maryland
06.1999 - 08.2018
- Cultivated relationships with clients to understand housing needs and preferences.
- Conducted market analysis to determine competitive pricing for properties.
- Negotiated contracts and terms to facilitate successful transactions.
- Guided clients through the buying and selling process, ensuring compliance with regulations.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
Secretary
Fields Heating, Cooling and Appliance, Inc
Ocean City, Maryland
03.2015 - 12.2017
- Managed scheduling and appointment coordination for service technicians and customer consultations.
- Maintained organized records of client interactions and service history using company database software.
- Assisted in preparing invoices and processing payments to ensure timely billing cycles.
- Facilitated effective communication between departments to streamline operations and enhance service delivery.
Medical Secretary
Finney, Trimble & Associates, PA
Lutherville, Maryland
07.1983 - 06.1999
- Managed patient scheduling to optimize clinic workflow and enhance patient experience.
- Coordinated communication between healthcare providers, patients, and insurance companies for efficient service delivery.
- Processed medical records with attention to confidentiality and compliance regulations.
- Implemented electronic health record systems to streamline patient data management and access.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
Education
High School Diploma -
Towson Senior High School
Towson, MD06-1983
Skills
- Data entry
- Customer service
- Computer skills
- Office administration
- Customer and client relations
- Documentation and recordkeeping
- Office management
- Database entry
Timeline
Listing Coordinator
KW/Bradberry Garner Real Estate
08.2025 - Current
Administrative Assistant/Office Manager
Grady Fulcher Management
09.2019 - 08.2025
Secretary
Fields Heating, Cooling and Appliance, Inc
03.2015 - 12.2017
Realtor/Owner/Office Manager
Condo Realty, Inc
06.1999 - 08.2018
Medical Secretary
Finney, Trimble & Associates, PA
07.1983 - 06.1999
High School Diploma -
Towson Senior High School