Susan Heyward
Norcross,GA
Summary
Dynamic professional with extensive experience at Wells Fargo, excelling in money handling and customer service. Proven track record of enhancing financial accuracy and efficiency, while maintaining professionalism and attention to detail. Recognized for establishing trust with clients and streamlining processes to improve service delivery.
Retired now, wanting to serve part time.
Overview
23
23
years of professional experience
Work History
Bank Teller
Wells Fargo
11.2022 - 08.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Counted and packaged currency and coins.
Drivers License Examiner
State of Georgia - Dept of Driver Services
07.2012 - 10.2022
- Performed routine data entry or document management.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient reviews.
- Assisted immigration customers with procurement of required authorization for licenses or id.
- Auditioned drivers on the road to approve licensing.
Budget Analyst
Federal Protective Service - Dept of Homeland Security
09.2001 - 08.2011
- Evaluated procurement needs and projected expenditures.
- Facilitated cross-department communication to ensure consistent understanding of budgetary goals and constraints.
- Improved financial efficiency by analyzing budgetary data and identifying areas for cost reduction.
- Assisted in the preparation of annual budgets, working closely with department heads to gather necessary information.
Education
Bachelor of Science - Accounting
University of Alabama
Tuscaloosa, AL05-1972
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Customer Service
Accomplishments
Customer Service award for state of Georgia 2022
Timeline
Bank Teller
Wells Fargo
11.2022 - 08.2024
Drivers License Examiner
State of Georgia - Dept of Driver Services
07.2012 - 10.2022
Budget Analyst
Federal Protective Service - Dept of Homeland Security
09.2001 - 08.2011
Bachelor of Science - Accounting
University of Alabama
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