Susan Hildebrandt
Dogpatch Restaurant
Munising,MI
1
Certification
8
years of professional experience
Dedicated professional with strong attention to detail and customer service skills. Experienced in multitasking under pressure, ensuring high-quality service levels in fast-paced environments.
Work History
Desk Clerk
8 Years 4 Months- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated room assignments, optimizing occupancy rates and guest satisfaction.
- Trained new staff on front desk procedures and customer service protocols.
- Implemented efficient booking systems, enhancing operational workflow and accuracy.
- Oversaw daily cash handling procedures, maintaining accurate financial records.
- Collaborated with team members to develop strategies for improving overall operations effectiveness within the front office department.
Housekeeper
8 Years 4 Months- Trained and mentored new staff on best practices in housekeeping techniques and safety procedures.
- Conducted thorough inspections to maintain high-quality service levels in guest accommodations.
- Enhanced cleanliness standards by implementing efficient cleaning protocols throughout facilities.
- Managed inventory of cleaning supplies, ensuring timely replenishment and cost-effective usage.
Prep Cook
11 Months- Assisted chefs in executing recipes with precision and attention to detail during peak service times.
- Prepared ingredients by chopping, marinating, and measuring for daily menu items.
- Maintained cleanliness and organization of kitchen workspace to ensure food safety compliance.
- Monitored inventory levels and communicated supply needs to prevent shortages or waste.
Education
No Degree - Psychology
No Degree - Human Services
Skills
Attention to detail
Cleaning and organization
Customer service
Time management
Efficient multitasking
Teamwork and collaboration
Quick-learning
Dependable and reliable
Certification
CPR / AED and First Aid
Timeline
Prep Cook
Dogpatch Restaurant
11.2025 - CurrentRead More
Desk Clerk
East Beach LLC
06.2018 - CurrentRead More
Housekeeper
East Beach LLC
06.2018 - CurrentRead More
Northern Michigan University
No Degree from Psychology
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Bay De Noc Community College
No Degree from Human Services
Read More