Susan Hinshaw

Typical Duties of a high volume campground: "Stop sign to Awning" customer service. K2 system for Front Desk. Communication with employees and guests. Housekeeping, grounds keeping, Special events.

• Enhanced sales volume through skilled support to both new and inactive customers.
• Coordinated product deliveries and ensured timely service to clients.
• Provided technical assistance regarding roofing materials and installation techniques.
• Attended trade shows to showcase products and network with industry professionals.
• Worked closely with existing accounts to grow market share.
• Established relationships with key customers, vendors and builders.

• Analyzed customer feedback to improve logistics, quality control and product lines.
• Provided training and guidance on product knowledge, selling techniques and warranty.
• Resolved customer complaints in a timely manner while ensuring high levels of customer satisfaction.
• Collaborated with marketing teams to create promotional materials and campaigns.
• Monitored competitor activities to adjust strategies and maintain competitive edge.
• Analyzed sales data to determine areas of improvement for the organization.

Functioned as sales representative for Atlas Residential Roofing Products, targeting distribution contractors and retail stores.
Performed sales calls and facilitated training events to inform clients about product offerings.
Handled all claims efficiently, ensuring quick resolutions and high customer satisfaction.
Strengthened client relationships to enhance brand loyalty and increase market share.

• Identified needs of customers promptly and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Outside Sales in Roofing Distribution. Residential and Commercial Sales.

Outside sales, selling Residential Roofing, Decking and Decorative Stone. Target accounts were Home Depot, Lowe's and lumber yards.

Oversaw project management from initiation to completion as installation coordinator.

Coordinated between store, customers, and installers to ensure smooth execution of projects.