Susan Hobdy
Winter Haven,FL
Summary
Versatile Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit clients needs. Highly motivated and skilled professional who graciously handles and resolves challenging client issues. Driven to consistently deliver exceptional client services and support. Dedicated professional with 30 plus years in crisis intervention with high risk families and situations. Offers a background in criminal justice and social services, a hard worker who employs a sound judgement and verbal de-escalation tactics to keep order and avoid danger situations. Strong communicator with a passion for helping others. Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Case Manager for the Homeless
Pleasant Grove CME Church
Union Springs, AL
06.2021 - 10.2021
- Increased referral rates by providing excellent service and building meaningful relationships with clients.
- Implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Conducted community workshops to promote different programs and educate public on available services.
- Referred families to shelters, legal resources and educational programs.
- Worked with Director to coordinate team development activities and trainings.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Actively listened to clients, handled concerns quickly and escalated major issues to supervisor.
- Carried out day-day-day duties accurately and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
Child Welfare Case Manager
One Hope United
Bartow, FL
01.2019 - 07.2021
- Created and updated systems of organization for case service plans and court reports.
- Checked with newly placed children frequently to support a successfully placement.
- Educated families in program resources.
- Completed visitations to check on children, families and home environments.
- Attended court proceedings and testified for reunification and permanent placement cases.
- Acted as advocate for children in court settings.
- Updated case records daily with all client contacts and information.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
- Developed appropriate care plans for at-risk individuals and high-risk families.
- Managed all logistics for abuse and neglect cases from start to finish.
- Acted as advocate for children in [Number] court settings.
Program Coordinator
Eckerd Kids
Lakeland, FL
04.2016 - 04.2019
- Allocated resources to planned programs according to business objectives.
- Prepared documents for internal and external audits.
- Trained new employees on proper protocols and customer service standards.
- Responsible for the day to day operation of the Day Treatment program.
- Managed the program budget and track expenditures/transactions .
- Maintained updated records and created reports for the Department Of juvenile justice and Eckerd kids.
- Completed internal and external audits for the Department Of juvenile Justice.
- Monitored and supervised employees' day-to-day activities and made plans to rectify issues if needed.
- Interacted well with probation officer and the courts to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Case Manager
Paxen Community Connection
Lakeland, FL
06.2012 - 04.2016
- Monitored student progress and reviewed and revised IEP to meet emerging student needs.
- Coordinated and facilitated client care through assessments, and evaluations.
- Collaborated with external agencies to meet educational and transitional needs of students.
- Managed caseload of children that was on probation to provide comprehensive, community-based care.
- Helped patients receive appropriate, high-quality care with reasonable results.
- Managed support services and fostered communication among social workers, therapists, and probation officers.
- Screened juvenile offenders referrals and completed intake interviews and paperwork
- Maintained a case file and updated documentation for probation officers and court.
Juvenile Probation Officer
Department Of Juvenile Justice
Bartow, FL
08.2002 - 06.2012
- Investigated juveniles' activities, school attendance, and employment.
- Built relationships with defendants and offenders, assessing living conditions and case background information.
- Transported and monitored offenders on probation and parole for compliance with court protocols.
- Visited homes of youth offenders and resolved family issues.
- Supervised a caseload in juvenile justice system to address and support unique needs of these clients. and monitor their court order sanctions.
- Supervised offenders to reduce risk to community.
- Completed reports on behalf of court and associated legal entities.
- Maintained organized offender records and documentation in compliance with department and legal standards.
- Maintained compliance with all legal statutes, policies, and procedures.
- Wrote progress reports and testified under oath at court hearings.
- Made needed referrals for mental health, substance abuse and any other needed referrals.
Care Manager
Peace River Center
02.2023 - 06.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Facilitated family meetings to address concerns, establish goals of care,
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'and provide psychosocial support.
- Provided parenting education as need to maintain a safe environment.
- Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
- Maintained detailed records in compliance with agency standards and regulations.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
Education
High School Diploma -
Louisville High School
Louisville, AL05.1981
Bachelor of Science - Criminal Justice/Sociology
Troy State University
Troy, Alabama03.1992
Skills
- Case assessment
- Written and verbal communication
- Conflict Resolution
- Crisis Intervention
- Motivational interviewing
- Child protective services
- Case documentation
- Time management
- Problem-solving
- Active listening
- Organization and multitasking
- Documentation and reporting
Certification
- Certified child welfare case manager
Timeline
Care Manager
Peace River Center
02.2023 - 06.2024
Case Manager for the Homeless
Pleasant Grove CME Church
06.2021 - 10.2021
Child Welfare Case Manager
One Hope United
01.2019 - 07.2021
Program Coordinator
Eckerd Kids
04.2016 - 04.2019
Case Manager
Paxen Community Connection
06.2012 - 04.2016
Juvenile Probation Officer
Department Of Juvenile Justice
08.2002 - 06.2012
High School Diploma -
Louisville High School
Bachelor of Science - Criminal Justice/Sociology
Troy State University
- Certified child welfare case manager
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