Susan Hoffman
Greer,SC
Summary
Training and development specialist with a foundation in employee onboarding and talent acquisition strategy. Creates structured, interactive learning environments to support measurable knowledge transfer. Manages and coaches diverse teams to achieve operational excellence and consistent compliance outcomes.
Overview
24
24
years of professional experience
Work History
Systems Training Instructor
Piedmont Airlines
Charlotte, NC
08.2018 - Current
- Deliver training on tools, systems, and operational processes essential for new-hire readiness.
- Instructed new hires on best practices, workplace expectations, and professional communication to foster workplace integration.
- Facilitate group discussions and interactive learning to ensure new employees understand role requirements.
- Monitor trainee progress and adjust instruction to maximize learning outcomes.
- Conduct assessments of trainee performance and provide feedback to support development and retention.
- Cultivated a positive, structured learning environment to promote employee success and retention.
- Lead team-building activities to strengthen communication and collaboration among new employees.
- Ensure compliance with safety regulations and company standards throughout training programs.
- Trained new hires on company policies, procedures, and job expectations to enhance onboarding effectiveness.
Gate Unit Manager
Piedmont Airlines
Charlotte, NC
04.2017 - 08.2018
- Led team of 15 employees, delivering coaching, mentoring, and performance feedback to enhance team capabilities.
- Conducted regular meetings to discuss progress, identify skill gaps, and support employee development.
- Resolved employee conflicts by guiding staff through company policies and expectations.
- Ensured new hires were properly trained, supported, and integrated into daily operations.
- Partnered with other departments to streamline employee and customer experience.
- Documented employee performance issues, incidents, and concerns for leadership and HR review.
- Coordinated arrival and departure procedures, aligning staff assignments to optimize workflow.
Ramp Supervisor
Piedmont Airlines
Greenville, SC
08.2015 - 04.2017
- Conducted safety inspections and ensured compliance with company and regulatory requirements.
- Trained and onboarded new ramp and customer service agents in safety procedures, equipment operation, and operational standards.
- Coached and supported team members to foster a safe, productive work environment.
- Assigned tasks aligning with employee strengths and development needs to enhance team performance.
- Identified skill gaps and recommended training to address staffing needs and optimize team effectiveness.
- Coordinated daily schedules, tasks, and positions for ground crew members.
- Investigated incidents and documented findings for HR and management review.
Small Business Owner
D&S Trophies and Engraving
02.2003 - 04.2010
- Interviewed, hired, and trained employees to ensure effective business operations.
- Managed staffing, scheduling, and performance to maintain operational efficiency.
- Oversaw customer service and administrative functions to enhance workflow.
Education
Associate of Science - Licensed Practical Nurse
ECPI University
Greenville, SC02-2009
Skills
- Onboarding management
- Training facilitation
- Instructional design
- Assessment development
- Curriculum development
- Talent acquisition strategies
- Administrative management
- Team coaching
- Employee coaching
Timeline
Systems Training Instructor
Piedmont Airlines
08.2018 - Current
Gate Unit Manager
Piedmont Airlines
04.2017 - 08.2018
Ramp Supervisor
Piedmont Airlines
08.2015 - 04.2017
Small Business Owner
D&S Trophies and Engraving
02.2003 - 04.2010
Associate of Science - Licensed Practical Nurse
ECPI University