Kalen Wilgis
Willimantic,CT
Summary
At Post & Beam Barns by Country Carpenters, I excelled as a Wood Shop Supervisor, enhancing team dynamics and productivity through effective mentoring and conflict resolution. I streamlined shop operations and upheld safety protocols, significantly improving order processing and production planning. My leadership fostered a positive, efficient work environment, demonstrating my adeptness in both hard and soft skills.
Overview
34
34
years of professional experience
Work History
Client Advisor (in training)
Post & Beam Barns by Country Carpenters, Inc.
12.2024 - Current
- Learning best practices and expertise in Client Advisor role.
- Strengthening client relationships through regular communication and proactive follow-up on inquiries.
- Maintaining in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developing strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Developing a strong awareness and knowledge of CRM and Virtual interactive technology.
Wood Shop Supervisor
Post & Beam Barns by Country Carpenters
07.1997 - 12.2024
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Developed strong team dynamics, fostering a positive work environment for all staff members.
- Mentored and trained new employees to ensure consistent standards across the team.
- Checked incoming orders and organized new stock.
- Maintained a clean and organized shop floor, promoting an inviting atmosphere for customers.
- Collaborated with upper management to establish goals and objectives for the shop's performance.
- Resolved conflicts between team members to maintain a harmonious work environment conducive to productivity.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Utilized proper tools and materials to adhere to safety guidelines.
- Mentored and trained new employees to ensure consistent service standards across the team.
- Improved store efficiency by implementing new inventory management processes.
- Ensured adherence to company policies, safety regulations, and local laws by educating staff about compliance requirements.
- Streamlined operations through effective employee scheduling and task delegation.
- Collaborated with upper management to establish goals and objectives for the store''s performance.
- Enhanced customer satisfaction by ensuring prompt resolution of complaints and inquiries.
- Resolved conflicts between team members swiftly to maintain a harmonious work environment conducive to productivity.
- Coordinated with vendors to negotiate favorable terms for product sourcing and delivery schedules.
Waiter and Bartender
Fiddler’s Green Restaurant
08.1991 - 01.1997
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Master of Arts - History of Philosophy
Holy Apostles College And Seminary
Cromwell, CT05-2024
Skills
- Order Processing
- Safety Procedures
- Shop Operations
- Production Date Planning
- Client interaction
- Consultative selling
- Product promotion
- Relationship management
- Customer engagement
- Product restocking
- Customer consultations
- Professionalism and etiquette
- Client relationship management
- Department coordination
- Onboarding management
- Work training
- Salesfloor maintenance
- Client profile building
- Client engagement
Timeline
Client Advisor (in training)
Post & Beam Barns by Country Carpenters, Inc.
12.2024 - Current
Wood Shop Supervisor
Post & Beam Barns by Country Carpenters
07.1997 - 12.2024
Waiter and Bartender
Fiddler’s Green Restaurant
08.1991 - 01.1997
Master of Arts - History of Philosophy
Holy Apostles College And Seminary
Similar Profiles
Christa RainsChrista Rains
Server at Post & BeamServer at Post & Beam
Dorothea JonesDorothea Jones
Manager at Post And BeamManager at Post And Beam
Princess Dollie OrlinoPrincess Dollie Orlino
License Vocational Nurse/ Infection Prevention Nurse at Country Hils Post-AcuteLicense Vocational Nurse/ Infection Prevention Nurse at Country Hils Post-Acute