Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kaixin Zheng(momo)

South San Francisco,CA

Summary

Luxury Sales Associate with over 6 years of experience, adept in transforming high-end retail
environments through innovative customer relationship management and personalized styling
suggestions. Harnesses extensive product knowledge and cross-selling skills to not only meet but
exceed sales targets, setting new standards in luxury shopping experiences. With a forward-thinking
approach, this professional is dedicated to leveraging social media and styling expertise to elevate
brand loyalty a n d client satisfaction i n t h e luxury sector.

Overview

7
7
years of professional experience

Work History

Client Advisor

Tiffany & Company
San Jose, CA
08.2024 - Current
  • provides personalized guidance and expertise to clients seeking to purchase, care for, or understand jewelry.
  • knowledgeable consultant and a trusted confidant for clients seeking to purchase or invest in precious pieces.

  • Identified opportunities for improvement in customer service processes and procedures.

Personal Shopper

Self-employeed
South San Francisco
05.2023 - Current
  • Organized clothing racks, shelves, and displays in the store according to size, color, and style.
  • Responded promptly to customer inquiries via phone calls or emails.
  • Stocked shelves with newly received merchandise according to established guidelines.

Luxury Sales Associate

Saks Fifth Avenue
San Francisco, CA
05.2023 - 08.2024
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.

Beauty Advisor

Estee Lauder
Francisco, CA
05.2023 - 11.2023
  • Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
  • Ensured that all displays were neat and organized at all times.
  • Followed company policies related to returns, exchanges and refunds according to guidelines.
  • Educated customers about the proper use of cosmetics, fragrances and other beauty items.
  • Advised customers on various styling techniques for hair care products such as shampoos and conditioners.

Cosmetic Sales Associate

Shibulaya
Las Vegas, NV
02.2018 - 01.2020
  • Educated clients on benefits of products with full consultation and cosmetic application.
  • Performed cleaning tasks, keeping store neat and organized.
  • Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
  • As a cosmetic sales representative, my responsibilities are marketing and selling products. My job duties include learning about the production, distribution, and use of products, connecting with wholesalers and retailers to pitch my products, and negotiating and closing sales deals.

Education

Early Childhood Education

Oklahoma City Community College
Oklahoma City, OK
08.2023

Skills

  • Teamwork and Collaboration
  • Order Processing
  • Store Opening and Closing
  • Sales Goals Attainment
  • Flexible Schedule
  • Merchandising Knowledge
  • Time Management
  • Customer Service
  • Listening Skills

Languages

Chinese (Mandarin)
Native/ Bilingual

Timeline

Client Advisor

Tiffany & Company
08.2024 - Current

Personal Shopper

Self-employeed
05.2023 - Current

Luxury Sales Associate

Saks Fifth Avenue
05.2023 - 08.2024

Beauty Advisor

Estee Lauder
05.2023 - 11.2023

Cosmetic Sales Associate

Shibulaya
02.2018 - 01.2020

Early Childhood Education

Oklahoma City Community College

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