Estela Roman
Garden Grove,CA
Summary
Dedicated client advisor, with more than four years of luxury sales experience. Proficient in driving business and establishing long lasting cliental relationships. Willingness to take on added responsibilities to meet team goals and support management leaders as needed.
Overview
14
14
years of professional experience
Work History
Client Advisor
Gucci
11.2020 - Current
- Top Sales advisor and GG Club member 2020- 2023 Fiscal year.
- Generated over 3 million in sales in the first two fiscal year as client advisor
- Strengthened client relationships through regular communication and proactive follow-ups.
- Strategically promote and sell products by identifying international and local clients' needs.
- Conducted regular performance evaluations, idnetifying area of improvement and implementing necessary action plans.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Organized client appreciation events, strengthening relationships and encouraging repeat business.
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
Store Coordinator
Gucci
12.2018 - Current
- Provide exceptional customer experience to every client entering our store, being hospitable
- Contribute my sales expertise to help the boutique business goals and needs
- Assist Client Advisors in their selling ceremony to better serve the client needs
- Execute in an efficient and precise manner in all coordinator tasks to better serve the client experience
- Familiar with store policy and procedure, inventory and cash register knowledge
Client Advisor
Kate Spade
08.2017 - 11.2018
- Build and maintain strong clientele relationships
- Continual top sales associate, acknowledged KPI goals
- Offer excellent customer service experience on sales floor and cash wrap
- Experience in logistics and store yearly inventory count
- Familiar with necessary precaution on store prevention in theft, Support in associate sales and stylist training
Stylist
Michael Kors
11.2013 - 01.2017
- Execute on store Client appointments and walk-ins customer experience
- Knowledge in shipping and receiving merchandise, trained in loss prevention to prevent theft
- Familiar with store merchandise, stock room and cash wrap
- Contribute in store floor visual changes and window displays
Supervisor
Chase Bank
01.2012 - 01.2017
- Deliver extraordinary customer service
- Assist tellers on Supervision approval requests upon transactions
- Overlook personal bankers with customer documents on approval of completion for account opening or closing
- Manager on Duty experience- support Branch Manager on operations and sales training
- Administer vault orders and audits including teller and recyclers
- Skill on branch open and close procedures, proficient on branch robbery procedures and overall bank policies
- Competent supervisor in resolution of customer service issues
Education
Bachelors Of Art - Fashion Merchandising
California State University of Los Angeles
12.2018
Associates Degree - Liberal Arts
Santa Ana College
05.2010
Skills
- Client interaction
- Product and service knowledge
- Client retention strategies
- Cross-selling techniques
- Teamwork and collaboration
- Customer service
- Problem-solving
- Organizational skills
- Attention to detail
- Self motivation
Languages
English
Spanish
Timeline
Client Advisor
Gucci
11.2020 - Current
Store Coordinator
Gucci
12.2018 - Current
Client Advisor
Kate Spade
08.2017 - 11.2018
Stylist
Michael Kors
11.2013 - 01.2017
Supervisor
Chase Bank
01.2012 - 01.2017
Associates Degree - Liberal Arts
Santa Ana College
Bachelors Of Art - Fashion Merchandising
California State University of Los Angeles
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