Mark Thompson
Dunwoody,GA
Summary
Communicative and organized Client Advisor with experience providing exceptional client support. Adapt at managing existing client relationships and formulating future sales opportunities
Overview
17
17
years of professional experience
Work History
Client Advisor
United Bmw
Alpharetta, GA
07.2016 - 05.2024
- Assisted customers with product selection based on individual needs and preferences.
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Completed daily logs, tracked data and managed clients' book of business.
- Developed and maintained strong relationships with clients to maximize satisfaction.
Sales Associate
Rick Case Automotive Group
Roswell, GA
09.2007 - 07.2016
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Assisted customers with product selection based on individual needs and preferences.
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
Education
Bachelor of Science - Communications
University of Arkansas At Pine Bluff
Pine Bluff, AR05.1999
Skills
- Client interaction
- Cross-selling techniques
- Client Retention Strategies
- Consultative Selling
- Portfolio Management
- Client Engagement
- Client Needs Assessment
- BMW Certified Advisor
Timeline
Client Advisor
United Bmw
07.2016 - 05.2024
Sales Associate
Rick Case Automotive Group
09.2007 - 07.2016
Bachelor of Science - Communications
University of Arkansas At Pine Bluff