Susan Houston
Springfield,KY
Summary
I was addicted to methamphetamine for 25 years. I lost my children and my parents in a blink of an eye. Something told me one day out of the blue to try getting help so I called Addiction Recovery Care, May 23, 2020.
It was here I found myself, got my family back and found my purpose in life and that is to help other addicts like me. I received my peer support license in May 2021. I am very passionate about my job, the clients, and giving back to the ones that are coming into treatment. l lost my mother and 15-year-old daughter in a car accident on December 26th, 2021, and have made it my purpose to be the example for people to go home to their families and be the person God intends them to be.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Residential Coordinator
Crown Recovery Center
09.2024 - Current
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Ensured compliance with federal housing regulations as well as state laws concerning landlord-tenant relations.
- Conducted thorough background checks on prospective tenants to maintain a safe living environment for all residents.
- Fostered positive relationships with neighboring businesses and organizations to promote mutually beneficial partnerships within the community.
- Improved residential safety by conducting regular inspections and coordinating necessary repairs.
- Assisted residents in resolving conflicts or disputes amicably through effective mediation techniques when required.
- Maximized resident retention by providing exceptional customer service through prompt response time and personalized attention.
- Collaborated with local law enforcement agencies to address security concerns and improve the overall safety of the residential community.
- Developed and implemented service programming and operational guidelines to meet residents' needs and preferences.
- Delivered referrals and information to residents and families about available services, programs and resources.
- Recruited, hired, and trained employees, providing day-to-day direction and guidance.
- Developed a strong sense of community among residents through the organization of events, activities, and support services.
- Collected feedback from residents and family members to identify opportunities for program and operational improvements.
- Maintained important organizational paperwork and resident data.
- Promoted positive relations between residents and staff.
- Supported personal needs of residents dealing with diverse conditions.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
- Solved grievances and complaints by collaborating with residents.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Mentored and coached students to foster positive relationships and encourage successful academic achievement.
- Developed, implemented and monitored residential policies and procedures.
- Conducted weekly meetings with students to review goals, address issues and provide support.
- Collaborated with residential team to maximize effective and efficient operations.
- Promoted culture of respect and understanding among students.
- Assisted in recruitment and selection of student leaders.
- Helped develop and implement programs to foster community growth and development.
- Provided crisis management and intervention during emergency situations.
- Developed and enforced safety policies and procedures to drive safety and well-being of students.
- Facilitated smooth transition of new students into residential program.
- Supervised student employees and provided feedback on performance.
- Responded to student inquiries and concerns, offering support and guidance.
Intern Coordinator
Addiction Recovery Care
03.2024 - Current
- Developed successful alumni network by maintaining strong connections with former interns, leading to potential future employment opportunities within the organization.
- Ensured a positive intern experience with regular check-ins, feedback sessions, and social events designed to foster networking and camaraderie.
- Improved intern satisfaction by developing and implementing comprehensive orientation and training programs.
- Managed compliance with legal requirements related to unpaid internships while ensuring adherence to ethical guidelines around intern treatment and compensation.
- Streamlined the internship application process by optimizing online platforms for easy access to information and resources.
- Continuously improved the internship program by soliciting feedback from current and former interns, using this input to drive enhancements and address areas for growth.
- Boosted intern retention rates through consistent support, mentorship, and personalized career guidance.
- Facilitated strong relationships between interns and full-time employees through mentorship pairings and team-building activities.
- Strengthened organizational culture by incorporating core values into all aspects of the internship program design and execution.
- Promoted diversity within the internship program by implementing targeted recruitment strategies aimed at underrepresented groups.
- Fostered strong partnerships with educational institutions to ensure a steady pipeline of qualified candidates for internship openings.
- Increased intern productivity by designing structured work plans tailored to individual skill sets and project requirements.
- Collaborated with department heads to identify mutually beneficial opportunities for interns across various teams and projects.
- Contributed to overall company success by consistently identifying high-potential interns for full-time employment upon graduation or completion of their studies.
- Championed the value of internship programs within the organization, resulting in increased investment in resources and support from executive leadership.
- Evaluated intern performance against established goals, providing constructive feedback for personal growth and professional development.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Provided resources to support students in achieving career goals.
- Monitored student progress to drive successful academic outcomes.
- Advised students on educational, career and social opportunities.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Helped students develop organizational, time management and study skills.
- Enhanced company-wide internship program by establishing clear objectives, deliverables, and performance metrics.
Office Manager
Addiction Recovery Care
09.2022 - 03.2024
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for department managers.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry clients.
- Maintained positive client relations by addressing problems head-on and implementing successful corrective actions.
Lead Peer Support Specialist
Addiction Recovery Care
08.2021 - 09.2022
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Served as resource to support help desk requests.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Attended classes and seminars to enhance knowledge of equipment and operating systems.
- Listened to clients' concerns and provided encouragement and support.
- Facilitated group counseling sessions to support and encourage client growth.
- Designed safe and supportive environment for clients to discuss issues.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Educated clients on dangers of substance abuse and prevention techniques.
Clint Care Specialist
Addiction Recovery Care
03.2021 - 08.2021
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Coordinated with various departments to resolve technical and operational issues.
Education
Associate of Science - Health And Human Services
Sullivan University
Louisville, KY03-2025
LPN - Nursing
Galen College of Nursing
Louisville, KY08.2013
High School Diploma -
Firelands High School
Oberlin, OH06.1997
Skills
- Leadership Support
- Client Relations
- Information Confidentiality
- Database Administration
- Policy Implementation
- Business Analysis
- Clerical Support
- Scheduling and Coordinating
- Health and safety
- Team Management
- Resident relations
- Role Modeling
- Behavior monitoring
- Safety practices
- Crisis Management
- Resident monitoring
- Teamwork and Collaboration
- Mental health awareness
- Problem-Solving
- Multitasking
- Multitasking Abilities
- Excellent Communication
- HIPAA Compliance
- Organizational Skills
- Team Leadership
- Attention to Detail
- Adaptability and Flexibility
- Self Motivation
- Microsoft Office
- Time management abilities
- Conflict de-escalation
- Call Answering and Routing
- Decision-Making
- Safety Protocols
- Team Collaboration
- Effective Communication
- Emotional Support
- Active Listening
- Reliability
- Professionalism
- Team Supervision
- Team building
- Relationship Building
- Analytical Thinking
- Task Prioritization
- Behavioral Management
- Administrative duties
- Resourcefulness
- Public Speaking
- Incident Reporting
- Conflict Resolution
- Group facilitation
Certification
- Licensed Peer Support Specialist - May 2021
Timeline
Residential Coordinator
Crown Recovery Center
09.2024 - Current
Intern Coordinator
Addiction Recovery Care
03.2024 - Current
Office Manager
Addiction Recovery Care
09.2022 - 03.2024
Lead Peer Support Specialist
Addiction Recovery Care
08.2021 - 09.2022
Clint Care Specialist
Addiction Recovery Care
03.2021 - 08.2021
LPN - Nursing
Galen College of Nursing
High School Diploma -
Firelands High School
- Licensed Peer Support Specialist - May 2021
Associate of Science - Health And Human Services
Sullivan University
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