Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Susan Isner

Longwood,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and a positive attitude. Background, other than being a licensed insurance adjuster, is having years of experience working in a variety of successful businesses and diverse environments. Looking for the opportunity to further career goals in the insurance industry within a great company. Passionate about quality and customer service with a fundamental understanding of the claims process. Trained in Xactimate including sketch. Outstanding interpersonal, communication, and problem-solving skills, with a meticulous eye for detail

Overview

13
13
years of professional experience
1
1
Certification

Work History

Field Supervisor

Tetra-Tech
01.2022 - 01.2023
  • Coordinated with FEMA on debris clean-up after hurricane Ian.
  • Supervised debris monitors in the field and at disposal sites to ensure FEMA standards were adhered to.
  • Entered time sheets into payroll and reviewed for accurate payment of monitors.
  • Trained workers in proper methods, equipment operation and safety procedures.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.

Owner and Operator

Custom Creations and Renovations
01.2010 - 01.2021
  • Owned and operated a small but very successful remodeling business with spouse and part time help
  • Created custom pieces to provide unique and personalized touches to living spaces.
  • Specialized in a variety of projects from custom cabinetry to full bathroom and kitchen remodels
  • Maintained 5-star reviews on Google page and Facebook page since start of business.
  • Managed day-to-day business operations.
  • Prepared cost estimates for labor and materials to help with planning.
  • Managed project timelines and resources to complete projects on schedule and budget.

Customer Counter Clerk

UPS Customer Center
01.2016 - 01.2017
  • Effectively navigated multiple UPS tracking systems and software programs daily in fast paced, high stress environment
  • Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
  • Taught customers how to prepare and send large variety of goods throughout United States and to international destinations
  • Operated cash register and credit card machine and accountable for daily balance of cash and sales.
  • Handled high volume of incoming and outgoing telephone calls to meet daily business demand.

Department Manager

Publix Supermarkets
01.2010 - 01.2016
  • Responsible for maintaining inventory and quality control for products sold by meat department
  • Implemented changes ensuring proper inventory management, reducing overstock and waste
  • Maintained impeccable store displays, unloaded trucks, stocked sections with strategic marketing in mind, while providing premier customer service.

Skills

  • Communication skills
  • Attention to detail
  • Multitasking
  • Problem solving
  • Judgment and discretion
  • Organizing and planning
  • Excellent Time Management Skills
  • Workplace Integrity
  • Outstanding Customer Service Skills
  • Social Perceptiveness
  • Microsoft Office
  • Ability to learn new software programs and company software systems quickly

Certification

  • Florida Department of Financial Services- Resident Adjuster License 0620- Adjuster- All Lines, 2022
  • Florida All-Lines Adjuster Pre-Licensing Course #96558 - AdjusterPro, 2021
  • Principals of Adjuster Estimatics Course #78073 - AdjusterPro, 2021
  • Roof Adjusting 101 - AdjusterPro, 2021
  • Adjuster Success Method - AdjusterPro, 2021
  • State Farm Property Claims Certified - 04/12/22
  • State Farm Auto Catastrophe Certified - 08/09/23

Timeline

Field Supervisor

Tetra-Tech
01.2022 - 01.2023

Customer Counter Clerk

UPS Customer Center
01.2016 - 01.2017

Owner and Operator

Custom Creations and Renovations
01.2010 - 01.2021

Department Manager

Publix Supermarkets
01.2010 - 01.2016
  • Florida Department of Financial Services- Resident Adjuster License 0620- Adjuster- All Lines, 2022
  • Florida All-Lines Adjuster Pre-Licensing Course #96558 - AdjusterPro, 2021
  • Principals of Adjuster Estimatics Course #78073 - AdjusterPro, 2021
  • Roof Adjusting 101 - AdjusterPro, 2021
  • Adjuster Success Method - AdjusterPro, 2021
  • State Farm Property Claims Certified - 04/12/22
  • State Farm Auto Catastrophe Certified - 08/09/23

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Susan Isner