Susan Jacobs
Coshocton,OH
Summary
- Dynamic Floral Manager at Buehler's Fresh Foods with expertise in floral design and customer service. Proven track record in enhancing product quality and driving sales through creative merchandising. Skilled in inventory oversight and team supervision, fostering a collaborative environment that boosts performance and customer satisfaction. Recognized for exceptional attention to detail and problem-solving abilities. Professional Floral Specialist with comprehensive expertise in floral design, inventory management, and customer service. Proven ability to lead teams, drive sales, and manage day-to-day operations in fast-paced environment. Adaptable, reliable, and focused on achieving high-quality results while fostering collaborative team atmosphere. Skilled in vendor relations, budgeting, and trend analysis to ensure optimal product offerings and customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Floral Manager
Buehler's Fresh Foods
Coshocton, OH
1994 - Current
- Managed floral inventory, ensuring freshness and product quality for customer satisfaction.
- Trained staff on flower care techniques, enhancing team knowledge and service quality.
- Designed and arranged custom floral displays, catering to diverse customer preferences.
- Collaborated with suppliers to source high-quality blooms and materials consistently.
- Led promotional events, driving sales through creative floral presentations and marketing strategies.
- Trained employees on customer order taking and basic floral arranging.
- Coordinated delivery logistics for large orders, optimizing routes to maximize timeliness without sacrificing product quality.
- Contributed to the company''s social media presence by sharing eye-catching images of unique arrangements and seasonal offerings.
- Delivered exceptional service to walk-in customers by providing personalized consultations and designing custom floral arrangements onthespot.
- Oversaw daily store opening procedures, ensuring cleanliness standards were met before welcoming customers.
- Maintained a well-organized work area, ensuring efficient workflow and timely completion of tasks.
- Established strong relationships with clients, leading to repeat business and referrals for new customers.
- Streamlined order processing and inventory management for increased efficiency in daily operations.
Sr Marketing Associate
ITM Marketing
Coshocton, OH
2001 - 2004
- Developed and executed integrated marketing campaigns to enhance brand visibility and engagement.
- Collaborated with cross-functional teams to align marketing strategies with business objectives.
- Analyzed market trends and consumer insights to inform strategic decision-making processes.
- Managed social media platforms, optimizing content for audience engagement and reach.
- Mentored and trained junior team members, fostering skill development in marketing best practices.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
- Employee of year 2002 award winner
Store Manager/Buyer
Goldens Llc
Coshocton, OH
1998 - 2001
- Traveled to apparel markets in New York, Dallas, Atlanta, Chicago, Pittsburgh and Ohio as store buyer to purchase all inventory and supplies for store.
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Designed all window displays as well as all indoor store displays.
- Trained and mentored staff, enhancing team productivity and service quality.
- Developed inventory management strategies to minimize stock discrepancies.
- Implemented promotional campaigns, boosting sales and customer engagement.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Participated in trade shows and conferences to stay informed of the latest industry developments and maintain a strong professional network.
- Oversaw purchasing process from initiating requests to finalizing contracts to deliver smooth transaction.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
Education
High School Diploma -
River View High School
Warsaw, OHCertified Floral Designer -
Hixsons School of Floral Design
Lakewood, OHSkills
- Customer service
- Workplace safety
- Product ordering
- Task delegation
- Team supervision
- Client consultations
- Online website administrator
- Certified floral designer
- Teamwork and collaboration
- Reliability
- Excellent communication
- Creative merchandising and displays
- Retail operations
- Vendor relationships
Timeline
Floral Manager
Buehler's Fresh Foods
1994 - Current
Sr Marketing Associate
ITM Marketing
2001 - 2004
Store Manager/Buyer
Goldens Llc
1998 - 2001
High School Diploma -
River View High School
Certified Floral Designer -
Hixsons School of Floral Design