Susan Joest

• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Release of Information
• Medical Transcription
• EHR Pilot site for Meditech 6.0

• Led strategic initiatives to enhance operational efficiency and optimize resources.
• Developed and implemented policies to ensure compliance with industry regulations.
• Analyzed performance metrics to identify opportunities for process improvement and cost reduction.

• Analyzed coding issues to ensure accurate billing and claims processing.
• Collaborated with healthcare professionals to clarify coding requirements and guidelines.
• Reviewed medical records for completeness and accuracy before coding submissions.
• Implemented coding best practices, improving overall compliance with industry standards.

Supervision of daily hospital wide operations

Assisted with all hospital projects, budgets, management plan, coordinated with hospital wide State Licensure and Medicare Surveys

Responsible for administrative duties in CEO's absence

• Led operational initiatives to enhance patient care and improve hospital efficiency.
• Developed strategic plans aligning departmental goals with overall organizational objectives.
• Oversaw budget management, ensuring optimal resource allocation across services.
• Implemented quality improvement programs to elevate patient satisfaction scores.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Optimized staff performance by designing comprehensive training programs tailored to individual needs.
• Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.

• Developed and implemented policies to enhance operational efficiency across departments.
• Directed budgeting processes, ensuring alignment with organizational goals and funding opportunities.
• Mentored staff in best practices for patient care and service delivery improvements.
• Enhanced interdepartmental communication, streamlining workflows and improving patient services.
• Release of Information
• Medical Transcription
• Quality Improvement for HIM
• DRG assignment and Validation
• Audits, Licensure, JCAHO Survey preparation