Susan Jones
Point,TX
Summary
Compassionate healthcare professional with a strong background in clinical assessment and patient education. Committed to utilizing evidence-based practices to drive quality improvements and optimize patient outcomes in diverse medical environments.
Overview
41
41
years of professional experience
Work History
RN Case Manager
Pathway Hospice
Richardson, Texas
03.2022 - 08.2026
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Provided support for patients and their families and educated on diagnosis, prognosis, treatment options, disease process and management.
RN EMERGENCY DEPARTMENT
Medical City Dallas Hospital
Dallas, Texas
09.2006 - 10.2009
- Perform triage duties, direct patient care to all major/minor patients.
- Performed advocacy between patients and healthcare workers.
- Receive and complete physicians orders to maintain optimal patient outcome.
RN Assistant Manager Emergency Department
Baylor Medical Center
Garland, Texas
03.1991 - 11.2005
- Assistant Nurse Manager of 35 bed emergency department with a monthly sensus of approximately 5,000 patients monthly.
- Supervisor of all night shift staff.
- Responsible for annual evaluations, conduct reports and recommendations.
- Responsible for implementing and testing for annual skills.
- Assessment of all department staff.
- Responsible for creating ongoing monthly QA criteria.
- Liaison between staff and physicians
- Assisting with upgrading equipment and supplies to include education of such.
- Direct care of major trauma/medical and minor trauma/medical, pediatric, psychiatric patients.
Patient Care Coordinator
American Hospice
DeSoto, Texas
08.2001 - 07.2005
- Coordinating end of life care for all ages.
- Supervise nurses, aides, social workers, and pastoral care.
- Direct patient care to include emotional, physical, spiritual needs and family assistance and education.
- Coordinating home care between physicians, medical examiners, funeral homes and medical science donations.
RN Charge Nurse
Baylor Univ. Medical Center
Dallas, Texas
09.1989 - 03.1991
- Charge Nurse for Neuro/Trauma ICU
- Direct care of major trauma, major medical and major surgical patients.
- Direct care of cardiac overflow patients.
- Supervise of weekend night RN's and techs.
- Worked alongside Southwest Organ Bank in harvesting nonviable patients.
- Support and education of patient's family members.
Assistant Nurse Manager
All Saints Hospital
Fort Worth, Texas
09.1987 - 04.1988
- Responsible for writing policy and procedure for new emergency department.
- Daily set up for emergency department to include; ordering equipment, supplies and medications during opening.
- Assisted with scheduling staff, patient charge review and public relations programs.
- Implementation and directing free blood pressure screening clinic.
- Maintained medical and nursing QA.
- Acting In-House Supervisor for 78 bed hospital.
Charge Nurse
St. Mary Corwin Hospital
Pueblo, Colorado
09.1985 - 12.1986
- Charge nurse for Neuro Trauma ICU and neuro step down floor.
- Supervisor of RN's and LVN's to include 10 bed neuro trauma ICU and 31 bed neuro medical floor.
- Responsible for staff scheduling.
- Direct patient care of major Trauma/Medical patients.
Education
Associate of Science - Nursing
University of Southern Colorado
Pueblo, CO05-1985
Skills
- Care coordination
- Patient advocacy
- Clinical assessment
- Evidence-based practices
- Treatment planning
- Interdisciplinary collaboration
- Quality assurance
- Regulatory compliance
- Health education
- Utilization review
- Home care management
Timeline
RN Case Manager
Pathway Hospice
03.2022 - 08.2026
RN EMERGENCY DEPARTMENT
Medical City Dallas Hospital
09.2006 - 10.2009
Patient Care Coordinator
American Hospice
08.2001 - 07.2005
RN Assistant Manager Emergency Department
Baylor Medical Center
03.1991 - 11.2005
RN Charge Nurse
Baylor Univ. Medical Center
09.1989 - 03.1991
Assistant Nurse Manager
All Saints Hospital
09.1987 - 04.1988
Charge Nurse
St. Mary Corwin Hospital
09.1985 - 12.1986
Associate of Science - Nursing
University of Southern Colorado